Hi there! No I do not have firefox, and I just recieved another email from them, which I followed, and those steps did not work either. Messenger inbox seems to work perfectly fine on all my family's other computers, just not this new one. Thanks again for your help!
I understand that you are still having the same problem when you try to access your inbox via Windows Live Messenger even after going through the previous steps...
Please be informed that the previous steps usually resolved the issue, however, since it didn't work for you, possible that there are some Windows Live Messenger files that became corrupted. These corrupted files could prevent the program from working properly.
To remove all corrupted files, we will perform a clean installation of Windows Live Messenger. Please be informed that the steps that I'm about to give you is different from a normal installation of a program as we will be removing Windows Live Messenger along with its associated files from your computer before downloading a fresh one.
Lengthy as they may seem, the steps are important and should be followed carefully. They may be confusing but I would appreciate your patience in accomplishing each step:
To perform a clean installation of Windows Live Messenger with screenshots of each step, please visit
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15378.entry. Otherwise, please refer the steps below:
1. Remove Windows Live Messenger from the computer.
a. In the notification area of the taskbar, click the Messenger icon, and then click Exit.
b. On the taskbar, click Start, and then click Control Panel.
c. Under Programs and Features, click on Windows Live Essentials, and then click Uninstall/Change.
d. Select Uninstall, click Continue.
e. Under Select the programs you want to uninstall, tick the checkbox on all programs (Messenger, Mail, Photo Gallery, Toolbar, Writer), click Continue.
Note: For revert-back scenarios, all the Windows Live Essentials products must be CHECKED before clicking Continue to uninstall them.
2. Remove the temporary files and folders from the computer:
a. Click Start, type cleanmgr in the text box, and then press ENTER.
b. In the Disk Cleanup options window, click My Files only.
c. On the Disk Cleanup tab, make sure that only the following options are selected:
- Downloaded Program Files
- Temporary Internet Files
- Temporary files
- Hibernation File Cleaner
- Setup Log Files
- Recycle Bin
- Thumbnails
d. Confirm deletion of files, and then run the Disk Cleanup utility.
3. Delete Windows Live Messenger related cache files.
a. Change the Microsoft Windows Explorer settings.
a1. With your mouse, right-click the Start button, and then click Explore to open Windows Explorer.
a2. On the Tools menu, click Folder Options.
a3. On the View tab, in the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders.
a4. Clear the Hide extensions for known file types check box.
a5. Click OK to close the Folder Options window.
b. The following commands delete files that are used when you sign in and the Contacts Cache folders.
b1. Click Start, type %USERPROFILE%\AppData\Local\Microsoft\ in the Search bar and then press Enter. Delete the Windows Live Contacts folder.
4. Delete Windows Live Messenger-associated registry keys.
Important: The following steps contain information about how to modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit the following Web site:
http://support.microsoft.com/kb/256986 Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
a. Click Start, type CMD in the Search bar and then press ENTER to open the command window.
b. Type the following commands exactly as they appear below. Press ENTER after typing each command to execute the command.
Note: In some case you may encounter the error that the key does not exist. If you have typed the command correctly, this may be because the key has already been removed earlier or does not exists on your machine.
REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f
REG DELETE HKCU\Software\Microsoft\MSNMessenger /f
REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications Clients\Shared" /f
REG DELETE HKCU\Software\Microsoft\IdentityCRL /f
5. Restart the computer.
6. Reinstall Windows Live Messenger.
a. Open Microsoft Internet Explorer and then visit:
http://download.live.com/ and then look for the Download button and then click.
b. Click Save or Run.
c. Follow the Installation Wizard to install Windows Live Messenger.
If this information does not resolve or apply to the issue that you have submitted, please reply to this e-mail and include any additional information that you feel may be helpful in resolving your issue.