Windows Antivirus Pro manual removal in safe mode

[evilfantasy]

If you don't plan on buying the full version I would suggest going ahead and uninstalling it then download/install the free version and also a free firewall. No need paying for something that you can get for free...

Avira is the top of the list as far as reliability and performance.

Remember to only install one antivirus!
 
1) Avast! Home Free Edition
2) AVG Free Edition
3) Avira AntiVir Personal

I suggest the free version of Online Armour but these are all good.

Remember only install ONE firewall

1) Comodo (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and uncheck any Ask.com options if you choose this one)
2) Online Armor
3) Sunbelt/Kerio
4) Agnitum
5) PC Tools Firewall Plus

[garddfon]

OK well I have time left on a subscription to McAfee Security Centre but it got screwed up with the virus and I decided to use AVG in meantime since I couldn't find the offline installation download on their website at the time.  Anyhow, I'll have another go with the McAfee site or failing that, try your suggestions.  Thank you.

Regards,

Graddfon

[evilfantasy]

Run this and then you should be able to reinstall McAfee.

Download the McAfee Consumer Product Removal Tool to your Desktop.
Using McAfee Consumer Product Removal tool:

• Double click the MCPR.exe
• A Command Line window will be displayed, and then close automatically.
• Wait for a second Command Line window to be displayed.
• Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.
• After the second window appears, the program will begin the cleanup.
• Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window: The machine must reboot to complete the un-installation. Reboot now? [y.n]
• Press Y on the keyboard.
• Wait for the computer to restart.
• All McAfee products are now removed from your computer.

[garddfon]

OK thanks for that, I've done that. Still can't seem to find an offline install version of McAfee so will try the products you've suggested now. Thanks again.

Regards,
 garddfon

[evilfantasy]

Are you on dial-up?

[garddfon]

Hi evilfantasy,

OK I've successfully installed Avira and Online Armor and have now run the Kaspersky Scan.  Results pasted below.

No I'm not dial-up, but didn't want to connect until sure that Firewall and Antivirus functioning properly.

Thanks,

Garddfon
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
 Wednesday, September 23, 2009
 Operating system: Microsoft Windows XP Professional Service Pack 2 (build 2600)
 Kaspersky Online Scanner version: 7.0.26.13
 Last database update: Wednesday, September 23, 2009 13:25:40
 Records in database: 2871703
--------------------------------------------------------------------------------

Scan settings:
   scan using the following database: extended
   Scan archives: yes
   Scan e-mail databases: yes

Scan area - My Computer:
   C:\
   D:\
   E:\

Scan statistics:
   Objects scanned: 92651
   Threats found: 1
   Infected objects found: 1
   Suspicious objects found: 0
   Scan duration: 02:12:07


File name / Threat / Threats count
C:\Documents and Settings\simonp\Local Settings\Application Data\Identities\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526}\Microsoft\Outlook Express\Inbox.dbx   Infected: Trojan.Win32.Agent2.bl   1

Selected area has been scanned.

[evilfantasy]

How is the computer running now?

[garddfon]

Hi again,

No obvious signs of anything dodgy thankfully. Any thoughts on the 1 infected item from the Kaspersky scan?

Regards,

Garddfon

[evilfantasy]

I'm thinking it's a false positive but I'm not sure. It's an email in your Outlook Inbox. Check it to see if there is any spam there and delete it.

Final suggestions.

Use the Secunia Software Inspector to check for out of date software.

• Click Start Now
  
• Check the box next to Enable thorough system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.

.
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Go to Microsoft Windows Update and get all critical updates.

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