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Author Topic: long starting time, high CPU usage with AAWservice.exe & avgrsx.exe on startup  (Read 16670 times)

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Glenski

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    Sorry for the long subject line, but that about sums things up.

    Startup takes about 10-15 minutes before the hard drive settles down to no visible activity.  After the first 5 minutes, I expect little to no activity, but the task manager shows AAWservice.exe and avgrsx.exe each sucking 0-100% CPU.  That's with no program turned on/running.

    Many / Most operations also seem to run slowly, including just opening My Computer, but also extending to things like browsing on Firefox (latest version, just updated today to 3.5.3).

    And, the fan operation is incorrect.  It starts up all right with a surge, then dies down, but in a minute or so into startup, it ramps up to a high speed that remains constant while the computer is on.  It's not as high as the surge during startup, but still high, and SpeedFan program shows mild operating temps (35-45 degrees C).  I have already opened the case and blown dust clear.  The outside of the unit does not feel hot, and it is propped up anyway to allow for circulating air underneath.

    I'm using a 5-year-old NEC LavieC with Windows XP home edition.  Service Pack 2 (although my Windows updater is set to automatic).  784.944kb RAM
    AVG, Ad Aware Anniversary edition, Spybot, are installed, and Comodo free edition is my firewall.  I update the antimalware software every 2 weeks or so and run full scans, where almost nothing is found.

    Using a Buffalo wireless router.
    Have no idea about sound cards.

    Thanks in advance for any advice.

    Allan

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    http://www.exe-error-fixes.com/avgrsxexe/

    The other is related to ad aware, which is an outdated product that you should uninstall.

    Broni


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    I'd suggest, you get rid of AVG as well and switch to something lighter, like Avira, or Avast.

    Glenski

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      Allan,
      Thanks for the advice.  I went to that link and successfully did as steps 1 and 2 directed. 

      For 2c it says only "Scans", but there were several sub-folders under it, so I just cleared everything in all the sufbolders.  Same for 2d Schedules.  I hope this was all right.

      However, in step 3, I had problems.  AVGMfx86.sys was there, so I deleted it, but I could not find AVGrsstx.dll even though it was supposed to be in the WINDOWS/system32 folder.

      Also, I do not know how to get rid of "all incidences of AVG(Shell Extension.  Can you explain how?

      Broni,
      I will take that suggestion under advisement, as I've heard good things about Avast, but for now, I want to see if Allan's fix works sufficiently.  Thank you for the suggestion.

      Glenski

      Allan

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      Glenski - actually I'd agree with Broni. Both Avast and Avira are higher rated than AVG. I'd suggest you download one of the two, uninstall AVG and then install the other. It will solve your problem AND give you a slightly better anti virus utility.

      Glenski

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        Ok, Allan.  No offense intended towards Broni.  Will get Avast soon.

        Now, about my fan problem, is this the right section of the forum to discuss fixing it?

        patio

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        Depending on the CPU that fan behavior is normal for some of the newer dual/quad cores...
        " Anyone who goes to a psychiatrist should have his head examined. "

        Glenski

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          patio,
          I'm sorry, but I don't understand that terminology.

          It just seems incredibly strange and abnormal for the fan to be on a high setting constantly after startup, even when I have not started any programs.  At that time, there is 10-15% CPU activity.  The fan speed does not waver one iota, and if it's based on CPU activity, I am very puzzled.

          Allan,
          You wrote that I should uninstall Ad Aware because it is an outdated product.  As far as I know, the version I have (8.0.7, anniversary edition) is the most up to date version.  Do you know another?  Thanks in advance.

          Glenski

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            Hey, what happened to responses here?

            I still have a fan problem.

            And, despite removing Ad Aware and replacing AVG with Avast, I still have a very slow computer.  Some claim it was Firefox 3.0, but I have 3.5.3 with the latest updates, and today was incredibly slow with lots of stalls and freezes.

            I look at the task manager, and although the graphics display is flatline maxed out at 100% (and the Idle process reads zero CPU usage), there doesn't seem to be any process sucking that much total CPU.

            Please respond.

            patio

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            Disk Cleanup...
            Defrag...
            Check the amount of free space on your drive...remove any unneccessary apps and data you don't need...
            DLoad and install StartupCPL from Mike Lin...check it for any unneccessary startup items...do NOT disable anything if you don't know what it is...
            Add more RAM...it's dirt cheap right now.
            " Anyone who goes to a psychiatrist should have his head examined. "

            Allan

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            Sorry - forgot all about this thread.

            Instead of AdAware you should use either Malware Bytes or Super Antispyware

            Open Task Manager to the Processes tab and sort it on the cpu column with highest usage at the top (click the "CPU" title twice). You said System Idle is low or at zero - which process is eating all the cpu cycles?

            Broni


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            To see it better...

            Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
            Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
            Click on View > Select Colunms.
            In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
            Go File>Save As, and save the report as Procexp.txt.
            Attach the file to your next reply.

            patio

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            Disk Cleanup...
            Defrag...
            Check the amount of free space on your drive...remove any unneccessary apps and data you don't need...
            DLoad and install StartupCPL from Mike Lin...check it for any unneccessary startup items...do NOT disable anything if you don't know what it is...
            Add more RAM...it's dirt cheap right now.

            I guess this will be ignored...
            " Anyone who goes to a psychiatrist should have his head examined. "

            Glenski

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              patio,
              Why so negative?

              I already have the max amount of RAM, and I think I've removed any obvious apps that I don't need (although who is to say when there are hidden things?).  I will look into eliminating the startup garbage, though.  Defragging has been on my mind, and since my OS is Japanese, it is not always easy to go through instructions, even with my Japanese wife, but I will try in the near future.

              Allan,
              Malwarebytes is already installed.  I used to have Superantispyware, too, but I felt I had too much protection at one time.

              I'm sorry, but I didn't look today to see what was sucking all the CPU.  Will do that tomorrow.  What's weirder is that I set up 2 accounts (me, my wife) a couple of weeks ago, and there is a totally different number of items on the task manager when I check either account.  The original account I had (now my wife's) has about 40 items on it, including the system idle process, but my second account (mine) has about a dozen items and NO system idle process!

              Broni,
              Will post that with Allan's request on my next post.  Thanks for the instructions.

              Allan

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              Glen - I wasn't suggesting running both spyware apps resident. There's no harm in scanning with both though, since no one utility gets everything.

              Glenski

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                Allan,
                Ah, I see.  Well, it is a minor pain to boot up and update either one just to run a scan.  Do you see any problems if I have both of them "resident"?  I have Spybot resident and scan with that every week or 2.

                CPU usage.
                I think things may have calmed down since I installed Avast and removed Ad Aware.  Previously, at least one AVG file and Ad Aware file were sucking CPU usage.  Now, here is what I see.

                I have Gmail open and this page open while looking at the task manager, just so you know.

                System Idle Process -- usually around 79-82%, but drops to 60 or 54 momentarily
                The following other items run at 1-7% usage, fluctuating every second.
                ClientMgr2.exe
                CM303_STI.EXE
                taskmgr.exe
                firefox.exe
                explorer.exe
                ashWebSv.exe
                services.exe
                csrss.exe

                I don't know why explorer is running since I have IE but don't use it.
                Firefox.exe is the only one that seems to jump up to as high as 22-23% momentarily even though I'm just sitting there watching the task manager and not doing anything with those 2 things open.

                Will do more as I stated earlier.  Will report back.

                No ideas about the fan, guys?

                Allan

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                I wouldn't have more than one anti-spyware and one antivirus resident at any time. And again, I'd dump spybot.

                Glenski

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                  Allan,
                  You're the first person to ever say that I should dump Spybot.  I'm very surprised.  I take it you think Malwarebytes is a better resident program?

                  Broni,
                  Did what you recommended.  Here's the Procexp.txt file.  Thanks in advance for any analysis.

                  Process   PID   CPU   Description   Company Name   Command Line
                  System Idle Process   0   61.03         
                   Interrupts   n/a      Hardware Interrupts      
                   DPCs   n/a   1.47   Deferred Procedure Calls      
                   System   4   2.21         
                    smss.exe   436      Windows NT Session Manager   Microsoft Corporation   \SystemRoot\System32\smss.exe
                     csrss.exe   844   2.21   Client Server Runtime Process   Microsoft Corporation   C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
                     winlogon.exe   876      Windows NT Logon Application   Microsoft Corporation   winlogon.exe
                      services.exe   920   2.21   Services and Controller app   Microsoft Corporation   C:\WINDOWS\system32\services.exe
                       svchost.exe   1076      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\system32\svchost -k DcomLaunch
                       svchost.exe   1144      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\system32\svchost -k rpcss
                       cmdagent.exe   1204      COMODO Internet Security   COMODO   "C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe"
                       svchost.exe   1256      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\system32\svchost.exe -k netsvcs
                        wuauclt.exe   3408      Windows Update Automatic Updates   Microsoft Corporation   "C:\WINDOWS\system32\wuauclt.exe"
                       svchost.exe   1380      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\System32\svchost.exe -k NetworkService
                       svchost.exe   1412      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\System32\svchost.exe -k LocalService
                       aswUpdSv.exe   1444      avast! Antivirus updating service   ALWIL Software   "C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"
                       ashServ.exe   1500      avast! antivirus service   ALWIL Software   "C:\Program Files\Alwil Software\Avast4\ashServ.exe"
                       spoolsv.exe   584      Spooler SubSystem App   Microsoft Corporation   C:\WINDOWS\system32\spoolsv.exe
                       svchost.exe   776      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\System32\svchost.exe -k LocalService
                       ati2evxx.exe   812      ATI External Event Utility EXE Module   ATI Technologies Inc.   C:\WINDOWS\System32\Ati2evxx.exe
                       BWCSRV.EXE   820      BUFFALO Wireless Configuration Driver Server      C:\WINDOWS\System32\Drivers\bwcsrv.exe
                       jqs.exe   936      Java(TM) Quick Starter Service   Sun Microsystems, Inc.   "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
                       mdm.exe   1132      Machine Debug Manager   Microsoft Corporation   "C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe"
                       NTMETER.EXE   1728            C:\WINDOWS\system32\NTMETER.EXE
                       ReadSctService.exe   1824      使用開始日ユーティリティ専用 セクタ読み込みサービス      C:\Smdata\ReadSctService.exe
                       svchost.exe   2052      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\System32\svchost.exe -k imgsvc
                       TangoService.exe   2084            "C:\Program Files\NTTE\Flets\app\TangoService.exe"
                        TANGOM~1.EXE   2524      TangoManager   Efficient Networks Inc.   C:\PROGRA~1\NTTE\Flets\app\TangoManager.exe -Service
                       wdfmgr.exe   2120      Windows User Mode Driver Manager   Microsoft Corporation   C:\WINDOWS\system32\wdfmgr.exe
                       ashMaiSv.exe   2504      avast! e-Mail Scanner Service   ALWIL Software   "C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service
                       ashWebSv.exe   2568      avast! Web Scanner   ALWIL Software   "C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service
                       alg.exe   2752      Application Layer Gateway Service   Microsoft Corporation   C:\WINDOWS\System32\alg.exe
                       svchost.exe   636      Generic Host Process for Win32 Services   Microsoft Corporation   C:\WINDOWS\System32\svchost.exe -k HTTPFilter
                      lsass.exe   932      LSA Shell (Export Version)   Microsoft Corporation   C:\WINDOWS\system32\lsass.exe
                  explorer.exe   1608   7.35   Windows Explorer   Microsoft Corporation   C:\WINDOWS\Explorer.EXE
                   atiptaxx.exe   1768      ATI Desktop Control Panel   ATI Technologies, Inc.   "C:\WINDOWS\system32\atiptaxx.exe"
                   necmfk.exe   1784      NEC Keyboard with One-touch Start Buttons   NEC   "C:\Program Files\necmfk\necmfk.exe"
                   VM303_STI.EXE   1836   2.94   Vimicro   Vimicro   "C:\WINDOWS\VM303_STI.EXE" VIMICRO USB PC Camera (ZC0301PLH)
                   QTTask.exe   1868      QuickTime Task   Apple Inc.   "C:\Program Files\QuickTime\QTTask.exe" -atboottime
                   jusched.exe   1888      Java(TM) Platform SE binary   Sun Microsystems, Inc.   "C:\Program Files\Java\jre6\bin\jusched.exe"
                   ashDisp.exe   1896      avast! service GUI component   ALWIL Software   "C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe"
                   cfp.exe   1912      COMODO Internet Security   COMODO   "C:\Program Files\Comodo\COMODO Internet Security\cfp.exe" -h
                   ctfmon.exe   1924      CTF Loader   Microsoft Corporation   "C:\WINDOWS\system32\ctfmon.exe"
                   msmsgs.exe   1932      Windows Messenger   Microsoft Corporation   "C:\Program Files\Messenger\msmsgs.exe" /background
                   ClientMgr2.exe   1976   5.15   BUFFALO WLAN Utility   BUFFALO INC.   "C:\Program Files\BUFFALO\Client Manager2\ClientMgr2.exe"
                   SonyTray.exe   1984            "C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe"
                   firefox.exe   3580   9.56   Firefox   Mozilla Corporation   "C:\Program Files\Mozilla Firefox\firefox.exe"
                  Ymsgr_tray.exe   3124      Yahoo! Messenger Tray   Yahoo! Inc.   "C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe" -ymsgr
                  procexp.exe   2372   5.88   Sysinternals Process Explorer   Sysinternals - www.sysinternals.com   "C:\Documents and Settings\Glen\Local Settings\Temp\procexp.exe"


                  Allan

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                  Spybot and AdAware are now considered "old school". The currently acknowledged best of breed are MalwareBytes & Super AntiSpyware

                  Broni


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                  There is definitely something abnormal here.
                  You have several processes, which normally don't use any CPU cycles, or their usage is close to zero.

                  To start with...

                  Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
                  Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html
                  Do NOT post any logs in THIS thread.

                  My next guesses, would be some serious system files corruption, or some hardware problem (HD, RAM).

                  I'd also suggest...

                  Download, and install SpeedFan: http://www.almico.com/sfdownload.php
                  Post your computer temperatures:



                  Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

                  Glenski

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                    Processor info:

                    Intel
                    Pentium 4 CPU  1.5 GHz
                    1.5 GHz   768 MB RAM

                    Speed Fan has already been installed.  It reads as follows in the uppermost box:
                    Found Toshiba MK4018GAS (40.0 GB)
                    Found ACPI temp 25.8C
                    End of detection

                    There is nothing entered in the box under that on the left  (no RPM, that is)
                    On the right all that is there is only a down arrow and "temp1  26C"

                    On SpeedFan, it says the CPU usage fluctuates between about 12 and 49.  All I have on at the time is Speed Fan and the Firefox window with Computer Hope Forum and Gmail.

                    Thanks for the updated info on Spybot and AdAware.  Will remove Spybot ASAP.

                    BC_Programmer


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                    Quote
                    I don't know why explorer is running since I have IE but don't use it.

                    "explorer" is the windows shell; it creates the desktop and start menu, as well as the windows for viewing disk contents (My Computer), nothing to worry about, in most cases.

                     :)
                    I was trying to dereference Null Pointers before it was cool.

                    Broni


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                    Download, and install Everest Ultimate Edition 4.6: http://www.lavalys.com:8081/everestultimate460.exe
                    Enter following registration code (Help>Enter product key) to make it fully functional:
                    RHGJE-54X47-HML9C-V498I-UUMVI
                    (it's all legal, the above version has been recently offered as a free download)
                    Expand Computer folder.
                    Click on Sensor.
                    Post all info from there.

                    Glenski

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                      Broni,
                      Thanks for the advice.  Sorry for the delay.

                      I installed that program.  There wasn't much in the way of data for the sensor:

                      Sensor type: ACPI
                      CPU temperature:  52C   127F

                      SpeedFan says the same (53 C).  It also said CPU usage was holding at 100%, which was weird since I only had SpeedFan and this site open.  I confirmed with Task Manager, and noticed it was between 30% and 100% (rechecking SpeedFan showed this fluctuation, too).  Something called cfp.exe was sucking about 80% CPU usage.  Never saw that file before.

                      Advice?


                      Karnac



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                        cfp.exe is a Comodo file...the cpu usage may be Comodo running updates.


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