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Author Topic: Please Help Newbie with Complex Problem  (Read 1811 times)

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    Please Help Newbie with Complex Problem
    « on: September 20, 2009, 03:35:00 PM »
    Hi. This is my first question at your forum, so please forgive me if I've somehow posted it incorrectly. But, I have problems I don't know how to resolve on my own and may develop into worse problems.

    I have a Dell Inspiron 1501. It's running Vista 32-bit and Office 2007. I have a program called Anonymizer on it (www.anonymizer.com) and Norton Anti-Virus latest edition to come out.

    Some time ago, I tried to update to IE 8 and it seemed to wreak havoc on my system. I tried to uninstall it. Made things worse. I took it to a computer repair store nearby and told them: My system often freezes when you turn the laptop on and I have to do Control + Alt+ Delete several times to get past the start-up screen. Sometimes it will start fine.

    Other problems: Sometimes a gray box will pop up saying that the Semantec Framework has stopped working, or something like that (can't remember the exact words).

    After taking the laptop to a local library once, the Anonymizer program stopped working completely. Their IT said it could have to do with IE8 not being supported but they couldn't say for sure.

    Anyway, after I took it to their shop, they reinstalled IE8 but it can only run by clicking "Run as Administrator." The other problems....freezing at start-up, Sematec thing, are still there.

    After a while, the CyberLink Power2Go program for burning CDs and DVDs stopped working. It says that no matter what I do, it cannot read any CDs or DVDs put into the tray. Meanwhile, another program I use to burn DVDs, works just fine. I tried burning CDs with Windows Media Player and it, too, does not work to burn CDs at all. When I put a CD into the tray, it doesn't seem to want to start even after I click "Rip."

    Different people have told me to do different things to repair things. One guy told me to just uninstall Norton, download a freebie antivirus like AVG or Avast or SpyBot and run it, then reinstall Norton. I'm completely confused and don't know much about hardware/software installation and don't want to mess up my laptop even more than it already is.

    Can anyone please help and give step-by-step instructions for us newbies?

    Thank you very much.


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    Re: Please Help Newbie with Complex Problem
    « Reply #1 on: September 20, 2009, 05:26:01 PM »
    Double Post.
    Topic Closed.

    Please see your other thread for replies...
    " Anyone who goes to a psychiatrist should have his head examined. "