Laptop internet not working but desktop does...

[TomSelleck]

Hello everyone new here and I have a problem that just happened. Last night my laptop was working fine then I shut it down and went to bed. Woke up the next day and it will not connect to the internet. Desktop gets on the internet just fine and even my brothers laptop does. I am pretty sure this is a specific issue with my laptop involving a virus. I ran the basic virus scans and cleaned things up but nope still the same. Just get a blank page unable to connect to the internet. If anyone can give me some advice on what virus this could be and how I could fix it I would appreciate it. Thanks!

[dahlarbear]

1.  Verify Local Area Network (LAN) Connection.  From command window on laptop (Start -> Run -> type "cmd" without quotes, then hit Enter):
     a.  ping 127.0.0.1                                # Verifies TCP/IP stack of laptop
     b.  ping <your laptop IP address>      # Access your network card
     c.  ping <desktop IP address>            # Access another PC on your LAN
     d.  ping <home router IP address>     # Access "gateway" for your LAN
 
All of the above pings should succeed unless blocked by local software firewall on the computers.

If any of the above are not successful, please report the error/status messages you see.

2.  Verify Internet Connection.  From command window on laptop, try an internet IP address:
     a.  ping 69.72.169.241                  # (IP address of www.computerhope.com)
     b.  ping <DNS server IP address>

then try a fully qualified domain name (FQDN) for an internet website:
     c.  ping www.computerhope.com
     d.  ping www.msn.com

Please report the "ping" results.  Successful or error/status message if not.

3.  Tutorial:  How to Ping - Windows Tutorial

[Allan]

Have you reset the router? If not, do that before doing anything else.

And if you had a malware problem you might want to check your system with a hijack this log (see the Computer Viruses Forum on this site).

[dahlarbear]

I am pretty sure this is a specific issue with my laptop involving a virus. I ran the basic virus scans and cleaned things up but nope still the same. Just get a blank page unable to connect to the internet. If anyone can give me some advice on what virus this could be and how I could fix it I would appreciate it. Thanks!

See Read this before requesting malware removal help.

If you wish assistance in removing malware, your post should be moved to the "Software -> Computer viruses and spyware" category of the forums.