Previously unseen anti-virus infection

[SuperDave]

Didn't see this topic earlier... This sounds like the exact same problem I have. A friend told me to get Hijackthis but that's all he said to get. Should I get those other programs you mentioned? Like combofix and etc...?

No Matt. You should start a thread of your own and you will get help for your particular computer.

[harry 48]

MATT002 go to below and complete post the 3 logs and start your own topic please


http://www.computerhope.com/forum/index.php/topic,46313.0.html

[Zen_Sorcere]

I'd go to this post first, as the experts here suggest:

http://www.computerhope.com/forum/index.php/topic,46313.0.html

After following the instructions and program processes there, post a new topic for your problem, and they can help you out, based on what the different program logs say about your computer.

[Zen_Sorcere]

Hey SuperDave, finally was able to find time to do the Combofix run.  As requested, here are the Combofix and new Hijack This logs:

[Saving space, attachment deleted by admin]

[SuperDave]

It's looking good. How's your computer running now? I would like you to do this:

Download Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.

Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Unzip the file on the desktop. Open the MessengerDisable.exe and choose the bottom box - Uninstall Windows Messenger and click Apply.

Exit out of MessengerDisable then delete the two files that were put on the desktop.

ESET Online Scan

Scan your computer with the ESET FREE Online Virus Scan

* Click the ESET Online Scanner button.

* For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
* Click on the esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop
* Double click on the esetsmartinstaller_enu.exe icon on your desktop.
* Place a check mark next to YES, I accept the Terms of Use.

* Click the Start button.
* Accept any security warnings from your browser.
* Leave the check mark next to Remove found threats and place a check next to Scan archives.
* Click the Start button.
* ESET will then download updates, install, and begin scanning your computer. Please be patient as this can take some time.
* When the scan completes, click List of found threats.
* Next click Export to text file and save the file to your desktop using a name such as ESETScan. Include the contents of this report in your next reply.
* Click the <<Back button then click Finish.

In your next reply please include the ESET Online Scan Log

[Zen_Sorcere]

Here is the ESET log:

[Saving space, attachment deleted by admin]

[SuperDave]

Hello Zen_Sorcere. Your log looks good and if there are no other issues, we'll do some clean-up.

Looking over your log it seems you don't have any evidence of a third party firewall.

Firewalls protect against hackers and malicious intruders. You need to download a free firewall from one of these reliable vendors.

Remember only install ONE firewall

1) Comodo Personal Firewall (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and uncheck any HopSurf and/or Ask.com options if you choose this one)
2) Online Armor
3) Agnitum Outpost
4) PC Tools Firewall Plus

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

You can uninstall HJT. SAS & MBAM can be kept and update and run them about once a week to keep your computer clean.
AVP can also be deleted if it's still on your desktop

* Click START then RUN - Vista users press the Windows Key and the R keys for the Run box.
* Now type Combofix /uninstall in the runbox
* Then hit Enter

To turn off Windows XP System Restore:

NOTE: These instructions assume that you are using the default Windows XP Start Menu and have not changed to the Classic Start menu. To re-enable the default menu, right-click Start, click Properties, click Start menu (not Classic) and then click OK.

1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore" or "Turn off System Restore on all drives"
5. Click Apply.
6.  When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
8. Restart the computer and follow the instructions in the next section to turn on System Restore.

To turn on Windows XP System Restore:

1. Click Start.
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives."
5. Click Apply, and then click OK.

Use the Secunia Software Inspector to check for out of date software.

•Click Start Now

•Check the box next to Enable thorough system inspection.

•Click Start

•Allow the scan to finish and scroll down to see if any updates are needed.
•Update anything listed.
.
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Go to Microsoft Windows Update and get all critical updates.

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I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smooth.

Safe Surfing

[Zen_Sorcere]

Excellent, and Thanks again for the assistance.  I'll probably get a chance to go through these clean up steps in the next few days, and I'll let you know if I run into any problems with it.