can't connect to wireless

[aaskl]

Hi people,

I cannot connect to the wireless network at my house. If I connect the router to my computer via a cable, I can use the internet. But if I connect via wireless, I am still able to access the configuration page of my router but just am unable to surf the web.

I have checked the MAC addresses and its all set.

What can be wrong?

Computers at home are using windows XP/Vista all updated with the latest security issues.

Thanks

[Gremlin]

There could be many reasons here. Can you phone your ISP and get them to walk you through the setup.

[wbrost]

one thing you could try if you have not yet would be to release and renew your ip information:

go to
start
run
type in CMD and press enter
at the command prompt type the following commands:

ipconfig /release
ipconfig /renew

let us know if this solves your issue.

[Doubleringer]

You may need to change the channel on the Router, your ISP should help

[dahlarbear]

Open a "Command Prompt" window on the laptop and see if you can "ping" an internet website (both by Fully Qualified Domain Name (FQDN) and numeric IP address).  For example:
     o  ping www.computerhope.com
     o  ping 69.72.169.241

Report the results.  If they were not both successful, then "post" the results of the following command: "ipconfig /all".

It might be easier to capture the output using a variation of the command: "ipconfig /all > %systemdrive%\computerhope.txt" or "ipconfig /all |more".

In the first variation, the command output is redirected to file "computerhope.txt" in the root directory of your system drive.