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Author Topic: file rundll32.exe is infected. please help meeeeeeeeeee  (Read 4512 times)

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    file rundll32.exe is infected. please help meeeeeeeeeee
    « on: January 01, 2010, 03:43:32 PM »
    please help me with this virus peeps,my computer is coming up with "APPLICATION CANNOT BE EXECUTED THE FILE RUNDLL32.EXE IS INFECTED" i cant load safe mode. you get to the starting up screen press f12 the start up screen comes up i can see safe mode but the keys wont let me move to select it. my computer loads up normally, my background is a warning message and it wont even let me do a system restore, once started up and logged in is says application cannot be executed the file rundll32.exe is infected then it also says worm.win32.netsky detected on your machine, all help gratefully recieved, pretty please 


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    Re: file rundll32.exe is infected. please help meeeeeeeeeee
    « Reply #1 on: January 01, 2010, 03:54:07 PM »
    Download HijackThis and run it, then save the log and upload it here.


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    Re: file rundll32.exe is infected. please help meeeeeeeeeee
    « Reply #2 on: January 01, 2010, 07:43:17 PM »
    Hello 01dsaul and welcome to Computer Hope Forum. My name is Superdave but you can just call me SD. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can boot into normal mode, this should work.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
    Save Rkill to your desktop.

    There are 4 different versions. If one of them won't run then download and try to run the other one.
    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.


    Once you've gotten one of them to run then try to immediately run the following.
    Now download and Run exeHelper.

    Please download exeHelper from Raktor to your desktop.
    • Double-click on exeHelper.com to run the fix. A black window should pop up, press any key to close once the fix is completed. A log file named log.txt will be created in the directory where you ran exeHelper.com Attach the log.txt file to your next message.

      Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
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