Here’s my problem
I recently received a new Digital Media Player as a gift. It’s a GXP ML660 8 Gig Digital Media Player. I’ve been trying all week to get it to work, but not having any luck. I am using the home version of Windows XP and recently downloaded Windows Media Player 11. My family purchased our computer in 2004, and I checked, it does have USB2 already installed. There is a cable that came with the player. But whenever I attach the device and plug it into the USB Port on my computer, I get an error message that says “USB Device not recognized. One of the devices attached to this computer has malfunctioned and Windows does not recognize it. For assistance in solving this problem, please click the message.” When I click the message, I get a weird screen that shows all the available ports and at the bottom it says “Try reconnecting the device. If Windows still does not recognize this device, replace the device.”
The thing that I don’t understand is that the problem only occurs with this Digital Media player. I have several other USB Devices. I have 3 different flash drives and an Ipod Shuffle. These devices all work perfectly fine. I plug them into the USB drive and have no problems whatsoever. Because of the nature of the error message, I assumed that the player was defective in someone. My mom tried taking it back to the store where she purchased it. She said that the guy took it out of the package, plugged it into his computer and it worked just fine. I don’t know if the problem is in the cable, the device, or the USB hub.
Here is a list of the things I’ve tried so far to fix this problem. None of these things have been successful.
1. Downloading and installing latest version of Windows Media Player
2. System Restore
3. Updating the drives
4. Deleting and reinstalling everything under “Universal Serial Bus Controllers” in Device Manager
5. Showing hidden files and folders
6. Using Device manager to try to install/update new software
7. Disabling Power Management on the USB Hub.
8. Turning off the computer, unplugging it from the wall for 1 minute and then restarting the computer
On the original packaging for the Digital Media Player it says that the system requirements are Windows XP and Windows Media Player 9 or higher. I also can’t get the player to sync. I go into Windows Media Player and click on sync. I am able to drop songs to be synced. But when I hit the start sync button, nothing happens. Above my list of songs to be synched, it says “Attach Device”
At this point, I am completely out of ideas. Would it help if I bought a different USB cable or a different brand of Digital Media Player? If this will solve the problem, I will gladly do it. But if I will get the same error message with any type of Mp3 player, then I’m not going to waste my money!
Any help or suggestions would be greatly appreciated!
Lms526