AC_RunActiveContent.js error tele2

[Fedde]

I am using a newly bought Compaq 615 laptop, with Windows 7 and IE 8.0 pre-installed by the supplier.
Everytime when I visit the site se.tele2.nl , I get a error message pop-up with the text: This page requires AC_RunActiveContent.js.
That site is the login site for my former private e-mail address via webmail. You can also go there via www.zonnet.nl.
I can still type in those boxes but logging in is no longer possible.
I tried the same on a computer of a colleague, with XP and IE 7, but there I had the same problem.
I downloaded and installed Firefox, but it did not solve it.
I downloaded Adobe flashplayer but it did not solve it either.
I called the tele2 help desk twice, but they say it is on my site, but the 2 people did not sound like computer technicians.
I have the idea that they should have installed this file on their website, but how can I try something from my site?
I did not know if my internet provider could be guilty, so I tried via the Vodafone mobile internet (I moved to Tanzania) but I still had the same problem.
For my internet settings, I cannot find " Active X controls"  in IE8, but I placed this website in the trusted sites and via options>tools I set every setting as unsafe as possible for the trusted sites. (It is my only trusted site.)
Since I have not mch experience with Firefox, I did not try all those settings yet.
I installed a SP via Windows Update. I thought it was for IE8, but my help-about still shows 8.0, so maybe it was a Windows Service pack. I do not know where to check that.
I cannot e-mail the helpdesk of tele2, because I cannot access their website, so in case (I hope not) that that would be the only solution, could you e-mail them for me and let me know?
My computer comes with preinstalled McAfee Total protection Service, that I could activate for a free 60 days trial, but I have not done that yet.
Thanks in advance

[Geek-9pm]

I downloaded and installed Firefox, but it did not solve it.
I downloaded Adobe flash player but it did not solve it either.
I called the tele2 help desk twice, but they say it is on my site, but the 2 people did not sound like computer technicians.

Using Windows 7 amd IE 8 I can go into the site and only a flash player plug in is missing.
Using my XP with Firefox th2 ere is no problem.

Web mail requires a specific port to pass the firewall.

So you have something in your area that blocks part of this site.  In what region are you located?

Maybe your local ISP has this site on a black list.

[Fedde]

Hoi Geek
Thanks for your counter questions.
I have asked your questions to the internet provider, but no answers yet.

I have found out something else, that might be useful:
I am using Windows 7 STARTER.
That also means that my administrator rights have been reduced.
They say that I am an admin but I am not.

I have made the invisible admin account visible, as advised in option 2 of
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
with an elevated command prompt.
After that, when I logged in as administrator, I could find
the ActiveX settings in my Internet Explorer Options,
but unfortunately, I am receiving the same error still.

I am in the city Arusha, in Tanzania.

Can the Starter version be causing more problems than the normal Windows 7?

[Allan]

Try Firefox and see what happens. Also, see this:
http://www.actionscript.org/forums/showthread.php3?t=142348

[patio]

Personally i would never use an e-mail account that requires Active X...

[Fedde]

Hoi Allen,
As I wrote, I tried firefox and I have the same problem.

Hoi Patio
It was caused historically, first I used this e-mail address
and the mail was downloaded to my C-drive every time
when I checked my mail (there is probably a word for these
kind of mail systems)
and now that I have moved to a different country, I have
switched to gmail, but I do like to check my old mail address
because some mail there is still useful.

But was is the disadvantage of a web mail that needs Active X?

Hoi everybody
It could still be related to this admin rights.
I will post a different thread in a few minutes, but after I have
saved changes in my Word 7 normal.dot, those changes
have "disappeared" if I open Word again.
Windows 7 STARTER seems a too restricted thing to me.

[NetNiet]

Hello,

I'm wondering if you did find a solution, because I have the same problem!

I have XP, and tried with IE, Firefox and Opera and also moved to another country.

Hope to hear a solution from you! 

[Fedde]

Hello NetNiet
Are you also Dutch and is it also about this same zonnet website?
Calling zonnet costs enormously much money and the non-technicians deny the problem.
I found a workaround, that works for private e-mail, but not for Paypal and zonnet itself.
My gmail allows me to "pretend that gmail is a computer" with the POP technology, so gmail downloads most of my zonnet mail to my gmail, and from Tanzania I can read my gmail without any problem.

[NetNiet]

Hey Fedde, yes I'm Dutch aswell and it's the same website!

I hope it's fine if I go over in Dutch, because computer problems are terrible for me and to sort it out in English it's even worse 

Sorry maar ik begrijp het dus niet zo goed in het Engels en ik ben ook niet zo technisch.
Ik kan dus ook niet bij mijn zonnet email komen, ik had het toen ik in Nederland was laten forwarden naar een ander email adres van mij, wat ik hier wel kan lezen.
Maar nu is mijn zonnet mailbox vol en er komen soms toch belangrijke mailtjes binnen, dus ik wil hem graag opschonen.

Ik heb ook nog een XS4all email, waar ik dus wel bij kan en ik heb ook GMail, dus ik hoor graag hoe het jou nu wel lukt!

Groetjes vanuit Tunesië (we hebben niet de gebruikelijke landen gekozen geloof ik om te gaan wonen! hahaha)

[NetNiet]

Hey Fedde,

I did look in GMail and think I found the same solution as you have, because there are lots of emails, it will take some time I guess, but thanks!!!

But it stays a problem to reach the website the normal way.

Thanks again, you made me very happy!

[Fedde]

It looks like the tele2 (formerly zonnet) protects
IP addresses from Tanzania and Tunesia to
access the web-site?
I am in Tanzania now and the Dutch person NetNiet
who moved to Tunesia has precisely the same problem.