Go to Add or Remove Programs and uninstall (if found):
- LiveUpdate (Symantec Corporation)
----------
Download the
Norton Removal Tool (SymNRT) to your desktop.
Once downloaded please close ALL open browsers, also save any work because this may require a restart.* Go to your desktop and double click on the 'Norton_Removal_Tool' and then click
Setup.
* Once open Click
Next* Accept the license agreement and click
Next* Type in the letters/numbers that you see into the text box then click
Next.
* Then click
Next and the tool will start running.
* Once finished restart the PC.
* Delete the 'Norton_Removal_Tool' from your desktop.
----------
1. Go to
Start >
Run > type
Notepad.exe and click
OK to open Notepad.
It
must be Notepad, not Wordpad.
2. Copy the text in the below code box by highlighting all the text and pressing
Ctrl+CKillAll::
Driver::
EraserUtilRebootDrv
SecCenter::
AV: Norton Internet Security *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IS CfgWiz"=-
"osCheck"=-
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
File::
c:\windows\TEMP\_av_proI.tm~a02808\setup.lok
Folder::
c:\program files\Common Files\Symantec Shared
c:\program files\Norton Internet Security
c:\program files\Symantec\LiveUpdate
c:\windows\TEMP\aswUpdSum.ini 107
c:\windows\TEMP\_av_proI.tm~a02808
3. Go to the Notepad window and click
Edit >
Paste4. Then click
File >
Save5. Name the file
CFScript.txt - Save the file to your Desktop
6. Then drag the
CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below.
Important: Perform this instruction carefully!
ComboFix will begin to execute, just follow the prompts.
After reboot (in case it asks to reboot), it will produce a log for you.
Post that log (Combofix.txt) in your next reply.Note:
Do not mouseclick ComboFix's window while it is running. That may cause your system to freeze----------
Clean out your temporary internet files and temp files.Download
TFC by OldTimer to your desktop.
Double-click
TFC.exe to run it.
Note: If you are running on Vista, right-click on the file and choose
Run As AdministratorTFC
will close all programs when run, so
make sure you have saved all your work before you begin.
* Click the
Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
*
Please let TFC run uninterrupted until it is finished.
Once TFC is finished it
should restart your computer. If it does not, please
manually restart the computer yourself to ensure a complete cleaning.
