Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

« previous next »
Pages: 1 2 [All]   Go Down

Author Topic: Major PC problem  (Read 10523 times)

0 Members and 1 Guest are viewing this topic.

Zebar

  • Guest
Major PC problem
« on: July 03, 2005, 10:23:21 AM »
Hi, newbie here - hope you can help. My PC has suddenly and for no apparent reason decided to slow down to a near crawl. I have tried a system restore - no good. I have tried defragmenting - got to 3% after 36 hours so I stopped it. I ran Spybot - it found some bogeys - but would not fix thme - said some dll file was missing? Now i cannot even start it up. It gets as far as my wallpaper and the start button and thats it - after about 8 hours. I'm assuming this is malware-related but i really don't know. Any help would be much appreciated.
Logged

Flame

  • Moderator


    • Prodigy

  • Think, dream, see, be... Everything.
    • Thanked: 6
    • Yes
  • Certifications: List
  • Experience: Guru
  • OS: Other
Re: Major PC problem
« Reply #1 on: July 03, 2005, 10:26:31 AM »
Well, if you can not start the computer, then your best thought would be to reformat....

[glb]Flame[/glb]
Logged

Zebar

  • Guest
Re: Major PC problem
« Reply #2 on: July 03, 2005, 10:33:43 AM »
Yeah - but i was hoping to avoid this in order to avoid losing all the data. The problem seems to be progressive - at first it was slow to boot up, but did and I was able to connect to the Internet, now it is just freezing.
Logged

2k dummy

  • Guest
Re: Major PC problem
« Reply #3 on: July 03, 2005, 10:42:41 AM »
Have tried safe mode? Run spybot and your AV from there.
Logged

Flame

  • Moderator


    • Prodigy

  • Think, dream, see, be... Everything.
    • Thanked: 6
    • Yes
  • Certifications: List
  • Experience: Guru
  • OS: Other
Re: Major PC problem
« Reply #4 on: July 03, 2005, 10:46:23 AM »
Do you have a CD burner? You can save all your data to a CD in safe mode and then erase if you can not fix it...

[glb]Flame[/glb]
Logged

Zebar

  • Guest
Re: Major PC problem
« Reply #5 on: July 03, 2005, 10:47:28 AM »
Thanks - Gonna try that when I get home - wasnt sure whether spybot would work in safe mode. I know its hard to tell but is it possible it's a hardware problem? thats another reason I don't want to reformat - I'd hate to erase all taht data and then find out it's the CPU or something.
Logged

Zebar

  • Guest
Re: Major PC problem
« Reply #6 on: July 03, 2005, 10:50:24 AM »
Yeah - i have a CD burner. Thanks I'll try this.
Logged

Flame

  • Moderator


    • Prodigy

  • Think, dream, see, be... Everything.
    • Thanked: 6
    • Yes
  • Certifications: List
  • Experience: Guru
  • OS: Other
Re: Major PC problem
« Reply #7 on: July 03, 2005, 11:50:50 AM »
Actually, many people do not know this, but you SHOULD run system restores, etc. in safe mode for the best results... Suprising eh? Give us a shout when you get a chance to try these suggestions...

[glb]Flame[/glb]
Logged

Raptor

  • Guest
Re: Major PC problem
« Reply #8 on: July 03, 2005, 11:56:11 AM »
AVG Free
-- Anti virus scanner
Adaware SE Personal
-- Anti spyware scanner
Microsoft Antispyware
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy
-- Anti spyware scanner
ZoneAlarm Free
-- Free firewall - more user friendly
Sygate Personal
-- Free firewall - more configuration options

Download, install and configure these programs. Apply them in safe mode.
Logged

Zebar

  • Guest
Re: Major PC problem
« Reply #9 on: July 07, 2005, 05:09:49 AM »
Have most of those on the PC.

Tried running Spybot in safe mode. Safe Mode took about 20 minutes to boot up. Spybot ran ok and found a number of problems - however, when I tried to fix the problems it came up with various errors. One said a dll file was not a valid windows image. Another said a dll file (wbtengine.dll) could not be found.  
Logged

Raptor

  • Guest
Re: Major PC problem
« Reply #10 on: July 07, 2005, 06:06:41 AM »
You should use a registry cleaner first.
Logged

Zebar

  • Guest
Re: Major PC problem
« Reply #11 on: July 07, 2005, 06:36:46 AM »
Where will i get a registry cleaner? I can't connect to the Internet in Safe mode. When I try to boot up normally it just freezes.
Logged

Raptor

  • Guest
Re: Major PC problem
« Reply #12 on: July 07, 2005, 12:15:25 PM »
If you are using Windows XP, you should select safe mode with Network support

Or copy the data onto a medium.

Easy Cleaners
-- Freeware registry scanner
Registrar Lite
-- Excellent replacement for Windows Regedit
Crap Cleaner
-- Freeware registry scanner/history cleaner

(Does anyone have any recommendations?)
Logged

Fed

  • Moderator


    • Sage
    • Thanked: 35
    • Experience: Experienced
    • OS: Windows XP
    Re: Major PC problem
    « Reply #13 on: July 07, 2005, 01:32:16 PM »
    I recommend that we first try and figure out what the OS is. It's a waste of time trying to clean it up while restore is running.
    Logged

    Zebar

    • Guest
    Re: Major PC problem
    « Reply #14 on: July 09, 2005, 06:04:43 AM »
    HJT LOG

    Part 1:

    Logfile of HijackThis v1.99.1
    Scan saved at 17:45:38, on 08/07/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\System32\sistray.EXE
    C:\WINDOWS\System32\khooker.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
    C:\Program Files\OpenOffice.org1.1.0\program\soffice.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Colin Shaw\Desktop\HJT\hijackthis1991.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
    R3 - URLSearchHook: (no name) - {34A44FCF-50E3-63A5-A8DA-7835752B9571} - (no file)
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
    O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
    O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
    O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Startup: OpenOffice.org 1.1.0.lnk = C:\Program Files\OpenOffice.org1.1.0\program\quickstart.exe
    O4 - Global Startup: Image Transfer.lnk = ?


    Logged

    Zebar

    • Guest
    Re: Major PC problem
    « Reply #15 on: July 09, 2005, 06:05:12 AM »
    Part 2:

    O8 - Extra context menu item: &Search the Web - C:\WINDOWS\Web\Ers_src.htm
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/inflaterball/miniclipGameLoader.dll
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
    O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientIn...3/OCI/setup.exe
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
    O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
    O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://flash.ladbrokescasino.com/ladbrokes/FlashAX.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    Logged

    merlin_2

    • Guest
    Re: Major PC problem
    « Reply #16 on: July 09, 2005, 11:29:17 AM »
    Colin i would download spysweeper  from webroot.com

    And my two cents worth i would disable system restore completly and remote access.....and a bunch of other stuff...     software cures software....
    Logged

    dl65

    • R.I.P.


      • Prodigy

      Thanked: 18
      Re: Major PC problem
      « Reply #17 on: July 09, 2005, 12:01:48 PM »
       Zebar...... Well , I just had a look at your hijackthis log ....and it does contain some spyware ,which may be the source of your issues ........
      I would do the following .......

      1..... Turn off the system restore feature.
      2.....  Reboot into SAFE Mode ......
      3...... open your TASK  Manager .... ( Ctrl/Alt/Del )
      click on the processes tab ...........
      4......Look for ....    ViewMgr.exe    ( if its listed ...hi-lite it and click END Now )
      5......open your hijackthis log and mark for removal the following ..........

      R3 - URLSearchHook: (no name) - {34A44FCF-50E3-63A5-A8DA-7835752B9571} - (no file)

      O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaengine0400.dll",cdaEngineMain

      O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

      Now click fix marked .......

      Now reboot and see how things are ......
      Run hijackthis again and post the new log ......
      Hopefully things will be ok ...

      I would rescan with your AV again and Ad-aware and also Spybot ......

      Then if its clean ......Turn on the system restore feature .

      cheers

      dl65  ::)


      « Last Edit: July 09, 2005, 12:02:54 PM by dl65 »
      Logged
      If you don't know the answer, it isn't a dumb question.
      Pages: 1 2 [All]   Go Up
      « previous next »