How to clear the printer queue

Updated: 11/13/2018 by Computer Hope
Computer inkjet printer

Printers can have many issues. One of the most frustrating is when a job won't print or gets stuck in the printing queue. This page shows users how to forcefully clear the queue, so that they may continue printing other documents.


Clearing the printer queue is not the same thing as canceling a print job.

How to clear the printer queue

  1. Press the Windows key, type Services, and then press Enter.
  2. Scroll down the list until you find Print Spooler.

Selector for the Print Spooler in Windows.

  1. Right-click the Print Spooler line and select Stop from the drop-down menu that appears.

Stop menu option

  1. Next, press the Windows key + E to open a File Explorer window.
  2. Type: %windir%\System32\spool\PRINTERS into the address bar at the top of the menu.

Address bar in Microsoft Explorer.

  1. Delete all files in this folder.

Print spooler empty folder.

  1. Your printer queue should now be empty.