Device Manager miscategorizes a device

Updated: 01/24/2018 by Computer Hope
Windows 10 Device Manager

Verify that you are removing the actual device beneath the category. If you are removing an icon that has a "+", "-", or ">" symbol next to it, you are attempting to remove a category. To remove the category, you must first remove all of the devices beneath it.

If you are positive that the device is being removed, we have encountered this question several times; while we have seen this issue, we have not been able to reproduce it. It is likely caused by a corruption in Windows device drivers of the Windows registry. Because Microsoft has not documented or acknowledged this issue, try the suggestions below.

  1. Reboot the computer.
  2. Remove any similar device. For example, if the device is a sound device remove all other Sound devices from Device Manager. Reboot the computer and let Windows re-detect the sound device if it is working properly.
  3. Run a registry cleaner.
  4. If any new hardware was recently added to the computer, shut down the computer and remove it to make sure it is not the cause of your problem.
  5. Finally, if none of the above suggestions help we suggest reinstalling Windows to resolve this issue.

Additional information