I can connect to the Internet, but cannot open any web pages
If you can connect to the Internet, but no web pages open when connected, follow the steps below.
Ping an Internet address
- Open a Windows command line or open a terminal shell, depending on your operating system.
- At a prompt, type: ping computerhope.com
No response from computerhope.com
If you do not receive a response, try pinging the google.com IP address by typing the command ping 22.214.171.124 at the prompt.
Response from IP
If you receive a response from the IP address, but not the domain computerhope.com, you are encountering a problem with your DNS, which translates the domain to an IP address. Open your router configuration and make sure the DNS address and other addresses for your ISP (Internet service provider) are correct.
No response from IP
If you get no response from the IP address and the computerhope.com address, nothing is being sent over your network. If you are on a home network, unplug the power to your router and broadband modem. Leave them unplugged for ten seconds and then plug them in again. After the modem and router have powered up and re-connected, test your Internet again.
If resetting the power to the devices still does not help, open your router configuration and make sure the settings for your ISP are right. You can contact your ISP for help with making sure the router settings are correct.
If this is a corporate network, contact the network administrator, as there may be a problem with the network that only they can resolve.
I receive a response or packets from computerhope.com
If you receive a response or packets from computerhope.com, try opening computerhope.com in your Internet browser. If the Computer Hope web page opens fine, but another web page does not open, it is a problem with that page or a filter is preventing the page from opening. Use our IsItUp tool to test if a web page is accessible outside your network.
If computerhope.com does not open in your browser, try an alternative browser. For example, if you are using Internet Explorer, try opening computerhope.com in a different browser like Firefox or Chrome. If computerhope.com opens in an alternative browser, but not your primary browser, it is a problem with your browser and not your Internet.
Web pages not opening in any Internet browser
If web pages will not open in any Internet browser, your computer may have a virus or malware infection. Some viruses and malware will prevent web pages from opening or loading in any Internet browser. It is recommended that you check for and remove viruses or malware potentially on your computer. This may resolve the issue and allow you to open web pages again.
Another option is to access the Safe Mode with Networking option for Windows and try opening a web page in any Internet browser. If you can successfully open a web page in safe mode, the issue may be a process that only runs in normal Windows mode. For instance, this may be a defective device driver, or a network setting that is only active in normal Windows mode. It may also indicate a virus or malware infection, as some viruses and malware are not active in safe mode.
- Computer network and network card troubleshooting.
- Computer browser troubleshooting.
- See our Internet and modem definitions for further information and related links.
- Computer modem help and support.