How to disable Internet auto disconnect

Updated: 12/30/2019 by Computer Hope

Windows setup to disconnect if idle for certain length of time

Internet auto disconnect

If you're using Microsoft Windows 2000 or Windows XP, follow the steps below.


By default, Windows 2000 and Windows XP already has this feature disabled. However, to make sure it has not been enabled by another program follow the steps below.

  1. Open the Control Panel.
  2. In the Control Panel, double-click Phone and Modem Options.
  3. Click the Modems tab.
  4. Highlight the modem, and then click the Properties button.
  5. Click the Advanced tab and then click the Change Default Preferences button.
  6. Make sure the Disconnect a call if idle for more than box is unchecked and click Ok.

If you are using Windows 9x to disable/enable auto disconnect, follow the steps below.

  1. Click Start, Settings, and then Control Panel.
  2. In Control Panel, double-click Modems.
  3. Highlight the modem, and then click the Properties button.
  4. In the Modem Properties, click the Connection tab.
  5. Either uncheck or check the option "Disconnect a call if idle for more than" (check to enable or uncheck to disable).

Internet service provider

Some dial-up Internet service providers also automatically disconnect your connection if no data is being transferred for a set time. You may consider contacting your ISP and see if this option can be disabled or the set time can be increased.

Unfortunately, many ISPs will not or cannot disable this feature. One method of keeping an active connection is to use a program or script to keep your Internet connection active. An simple example would be to use an e-mail program to check your mail every 10-15 minutes. However, keeping the Internet active without being at the computer may violate your ISP's terms of service.

Other software or operating system with auto disconnect feature

If your operating system is not listed here, consult your documentation for how to disable its auto-disconnect feature.

Additional information