I downloaded a video, but I can only hear it and not see it

Updated: 01/24/2018 by Computer Hope

No noiseThis issue may be caused by any of the reasons below.

Codec issue

This problem is almost always caused by a codec issue. A movie may be created to utilize a certain codec to allow the file to be smaller and more portable. However, for the movie file to be played in the media player it must also have the codec installed.

If the location from which you downloaded the file did not contain a link to the download for the codec, we suggest you view our codec information page for help finding them.

Many times this particular issue is caused when the computer does not have the required DivX or XviD codec.

Video type is not supported

In some cases, certain video files require different video players. Verify the video format you are attempting to view is supported with your player and try viewing the file with a different player.

File is corrupt

If you have verified the above steps and are still unable to view the video, the video is corrupt or bad. Try downloading the video file again.