My program, game, or other software is closing to desktop
Note: This document is for users who encounter a crash without any error. If you're getting an error, try searching for the error message you're encountering.
This problem can be caused by a wide range of different issues, and with no specific error, it can be difficult to troubleshoot. However, following the below suggestions should help identify or give you a better idea of the cause of the issue.
Reboot the computer
Sometimes all you need to do is reboot the computer. If something has been recently installed or there are other glitches with the software or other running programs, rebooting the computer will fix these issues. If the problem persists after rebooting the computer, continue with the steps below.
Close background programs
Close all other programs running in the background, such as instant messengers, media players, browser windows, etc. If the program or game no longer crashes, it's likely one of these programs running in the background is causing your issue.
A long list of programming errors can cause a program to abnormally quit. Make sure the program that is encountering the errors is fully updated with all the latest patches. Also, for a program or game that's been recently released, it can take time for all the bugs to be corrected. You may need to wait a few months after the date of release if patches and the suggestions below do not resolve your issue.
Note: If the program was working fine before a patch it is likely that patch contains errors and that another patch needs to be installed before the program works normally again.
Hardware driver related issues
Especially in the case of computer games, driver problems cause lots of issues with programs you run on the computer. Make sure you have the latest drivers on your computer, especially in the case of your video card, which are often updated every month or two.
Links to driver sites and additional help with drivers found in our drivers help and information.
Verify system requirements
Make sure the computer that is running the program is exceeding the system requirements. If the program requires 512 MB of memory and your system only has 512 MB, it may be time to add some additional memory to the computer.
For additional information about adding memory to your computer, see our How to install computer memory (RAM) page.
Check for heat related issues
If your CPU, GPU, or hard drive is getting too hot, it can cause any number of issues with your computer and the programs running on it. Make sure your computer is not getting too hot by installing a third-party utility to monitor your system heat.
Contact developer of game or program
Contact the game or program developer to see if they're familiar with any known issues or incompatibilities you may be encountering, and ask if any known resolutions are available.
A listing of contact information for hundreds of different developers can be found in our third-party software help and information.
In some rare situations, if the installation encounters errors during the installation, it can cause the program to not run properly. If you've followed the above steps, reinstall the program. Keep in mind that if any patches were installed, they need to be reinstalled.
If all the above suggestions have been attempted and the developer of the program claims that there are no known issues with the software, you may have bad hardware in the computer.