Why can I only access one web page on the Internet?
Security settings setup by an admin at a school, work, library, or business can prevent you from accessing certain web pages. This document and Computer Hope will not help users get around these security measures. This document is meant to help home users or users who were able to access a web page in the past.
If the website is up, but you cannot access it, continue reading through the suggestions below for help with resolving this issue. If the page is down, we suggest giving the site a few hours to recover.
Web page or server hosting web page issue
In some situations, Internet browsers can encounter problems that may prevent them from accessing some Internet pages. Make sure this is not a browser issue by closing all open browsers and then re-opening and trying to access the page again.
Additionally, users using Internet Explorer may also want to follow through the basic Internet Explorer troubleshooting steps.
DNS or another ISP issue
If you are using a broadband Internet connection, try the steps below before attempting to contact support.
- Turn off computer.
- Disconnect the power to your modem (e.g., cable modem) and if you have a network router, disconnect the power to that router.
- When disconnected, give it a few seconds, re-connect the power to each device, and then turn the computer back on. Doing this simple set of steps can often resolve lots of connection related issues, especially for those using cable broadband to connect to the Internet.
- If you are using an ISP to connect to the Internet, we suggest contacting your ISP for additional help and support.
- If you are on a school or corporate network, contact the admin of your network or your IT department.
Malware or security settings blocking address
If your computer is running Microsoft Windows, certain malware can affect how your computer accesses the Internet, and what web pages it can access. We suggest you scan your computer for any malware using a free utility such as Malwarebytes.
Your IP address is blocked by site
If you have followed all the above steps, and you cannot access a social networking site, forum, online e-mail, chat pages, etc., your IP address may be specifically blocked. You or someone who shares your IP address may have not followed the rules and caused your IP address to be banned from the service. For situations such as this, you need to contact the Webmaster of the site you are trying to access.