A jpg image opens in Firefox but not Internet Explorer

Updated: 11/13/2018 by Computer Hope

Microsoft Internet Explorer 8.0 dropped support for jpeg images saved as CMYK and now only supports images saved in RGB mode. Below is an example and easy way to verify this issue. In the example below, we have two images; one saved in CMYK and the other saved as RGB.

CMYK example image RGB example image

If this issue exists, the CMYK image will appear as a red X or broken image in Internet Explorer. However, opening this page in Chrome or Firefox should show both images. If both images are visible to Internet Explorer, this is not the issue with your version of Internet Explorer.

Fixing this issue

Image editors such as Adobe Photoshop, GIMP, and others is capable of identifying if a jpg image is a CMYK image and saving a CMYK jpg as an RGB JPG. Online services can also be used to convert any JPG image into an RGB image.

Additional information