Help my e-mail address was hacked

Updated: 11/13/2018 by Computer Hope

When an e-mail account is hacked or taken over, the attacker almost always uses that account to spread spam, spread viruses, and setup accounts with online services. If your friends, family, or coworkers are receiving e-mail from you advertising something like Viagra your e-mail may have been hacked. Log into your e-mail and change your e-mail account password.


E-mail can be spoofed without hacking the e-mail account. After changing the e-mail password, if your friends continue to get e-mails you have not sent, someone is spoofing your e-mail address.

E-mail password does not work

If you cannot log into your e-mail account on an online service such as Gmail or Hotmail, use the forgot password feature link. Usually, this link is located below the login fields (username and password). Depending on the service you should be able to reset your password.

If you cannot change your password or this service does not work the only people who are going to be able to reset your account information is the company or ISP providing you e-mail access. Computer Hope cannot help reset e-mail passwords.

Changed password and e-mail still got hacked

If after changing your password your e-mail is hacked again, something may be spying on you or there is a keylogger that is logging your keystrokes. Verify that there is no spyware or other malware on the computer by running Malwarebytes on the computer and familiarize yourself with all the tips on protecting yourself online.