Updated: 03/06/2020 by Computer Hope

This stop error can occur due to any of the below reasons:

  • Installation of faulty hardware or failure of existing hardware.
  • Installation of a faulty system service.
  • Issue with antivirus software.
  • A corrupted NTFS (NTFS file system) volume.

If you are having trouble identifying what's causing the problem, check the System Log in the Event Viewer. Information about the error is sometimes found here, including information about what hardware device, driver or system service caused the error.

Below are some possible solutions to this stop error.

Installation of faulty hardware

If you recently installed new hardware, remove the hardware and turn the computer on to see if the error occurs again. If the error still occurs, check for existing hardware that failed and remove it from the computer. Be sure to check for faulty system RAM (random-access memory), L2 RAM cache, and video RAM (video card or onboard video), as these are common causes of this error message.

Installation of a faulty system service

If you can determine which system service is causing the error, disable the service and restart the computer. You may need to disable several services until you find the one causing the error.

Alternately, you can force Windows to start up using the last configuration that was working correctly. When the computer is starting up, press the F8 key on your keyboard to bring up Advanced Options menu. In that menu, select the option called Last Known Good Configuration to load the last computer configuration that worked.

Issue with antivirus software

If the antivirus software is causing the problem, disable the software and restart the computer. If this fixes the problem, contact the manufacturer of the antivirus software to request an update. If no update is available, you may need to install different antivirus software, one that does not cause the error to occur.

Corrupted NTFS volume

Fixing a corrupted NTFS (NTFS file system) volume requires you run chkdsk /f /r at a DOS prompt. This command fixes hard disk errors, including a corrupted NTFS volume. To run this on a system partition (the hard drive partition running the Windows operating system), restart the computer to start the disk scan.

Disable memory caching

Finally, if none of the above options help resolve the issue try disabling "memory caching" in CMOS setup if available on your computer.