Why is my laptop using Intel and not AMD video card drivers?

Updated: 01/05/2018 by Computer Hope

Laptop ComputerSome laptop computers contain an AMD and Intel chipset that switch to help increase battery performance or gaming performance depending on the needs of the user. If your laptop is using Switchable Graphics and the Intel chipset is being used, but you need the AMD chipset for gaming follow the steps below.

Tip: You will notice when the Intel chipset is being used and not the AMD chipset when a game cannot run, even though it has ran in the past or the games performance is extremely slow.

  1. Right-click on the Desktop and select Configure Switchable Graphics.
  2. Once the Catalyst Control Center opens, make sure the game or program you want to use the AMD card has "High Performance" selected and is not set as "Not Assigned" or "Power Saving."
  3. Once "High Performance" has been selected click Apply.

or

  1. Right-click on the Desktop and select Graphic Properties.
  2. Selected Preferences in the top right corner and then Advanced View.
  3. Selected Power option on the side tab.
  4. Drop down tab "Switchable Graphics Method".
  5. Click on Select the graphics processor manually and click Apply.

If neither of the above steps work uninstall the video card drivers you have installed and then reinstalling the video card drivers that your laptop manufacturer has on their website.

  1. Visit the laptop manufacturers website and download the latest video drivers.
  2. Open the Device Manager.
  3. In the Device Manager open the Display adapters, highlight each of the adapters, and press the delete key to remove the device.
  4. Once the Display adapters is no longer visible in the Device Manager, close all windows and run the install for the video drivers.

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