Basic Microsoft Windows 2000 troubleshooting

Updated: 05/05/2017 by Computer Hope

Error messages encountered during boot before Windows loads

Windows 2000 troubleshootingBefore following the steps below, if you are getting an error make sure to search our site for the error message first and look through our Windows 2000 Q&A.

  1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.

Error messages while Windows is loading

Errors that occur while Windows 2000 is loading or prevent Windows from loading are likely being caused by a configuration error in the Registry.

  1. If you have recently changed or installed something that could have caused Normal Windows to stop loading, try loading the last known good configuration. See our page on how to load the last known good configuration for more information.
  2. If you can't start Normal Windows, try booting into Windows 2000 Safe Mode and then trying to resolve your problem.
  3. If you were unable to resolve your issue through Safe Mode, restore the Registry using scanreg. Additional information about how to backup and restore the Registry using the scanreg utility can be found on our Registry page.

Other error messages that occur while Windows is loading or after Windows is loaded

  1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager. If errors are found, read through our Device Manager page for steps on resolving issues.
  2. Ensure if programs are loading automatically, that these errors are not associated with these programs. Many times, utilities like anti-virus programs may load when Windows first starts and cause errors to occur. If you believe that your startup errors are associated with another program, refer to our basic software troubleshooting.
  3. Make sure Windows 2000 is up to date by checking Microsoft Windows update page. See our page on how to update a Microsoft Windows computer for more information.
  4. If your computer has an anti-virus program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have anti-virus installed, you may want to consider installing a program to make sure no viruses are causing your problems.

Other error messages

If you are experiencing other error messages, it is likely these errors are being caused by the software program you are running or a hardware device you are attempting to utilize. It is recommended you see the basic troubleshooting overview for your hardware device or software program.

Computer running slowly

  1. Make sure your computer has at least 500 MB of free hard drive space. If your computer has less than 500 MB free, it may cause the computer to operate more slowly. Additional information about regaining hard drive space can be found on document CH000528.
  2. Run Microsoft Scandisk and Defrag on the computer. Additional information and help with these commands can be found on our scandisk overview and our defrag overview.
  3. Close any programs that are running in the background or disable background programs from automatically loading each time your computer boots. See our page on how to remove TSRs and startup programs for more information.
  4. Click Start, Search, and select For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
  5. Ensure that no errors or conflicts exist in the Device Manager.
  6. Make sure Windows 2000 is up to date by checking Microsoft Windows update page. See our page on how to update a Microsoft Windows computer for more information.
  7. Ensure your computer has the latest drivers for the hardware devices installed in your computer. See our page on what hardware device drivers should be updated for more information on what drivers should be updated on your computer.
  8. If your computer has an anti-virus program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have anti-virus installed, you may want to consider installing a program to make sure no viruses are causing your problems.

Issue with hardware device

If you are having difficulties with a hardware device, see the basic troubleshooting overview for steps that can be taken to help resolve your hardware issues.

Other

If you still have errors or are unable to resolve your issue, search Computer Hope for more info, check our on-line help overview, and check our Questions and Answers (Q&A) page for additional help and recommendations. If after checking these locations you are still unable to resolve your issue, feel free to contact our support team.

Additional information

  • See our troubleshooting definition for further information on this term and related links.