Updated: 06/22/2024 by Computer Hope
Agent in white letting on red background.

An agent may refer to any of the following:

1. A program or script used to perform a task for the user. For example, an e-mail program, (e.g., Microsoft Outlook), could be considered a software agent since it can get e-mail from any server and display it on your computer.

2. In computer networking, an agent is a part of the system that prepares data for the server or client.

3. When describing a call center, customer service, or technical support, an agent is a person who assists someone with their questions about a companies product or service.

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