Alternatively referred to as a system crash, a crash is a term used to describe a software program or hardware problem that is encountered without warning. A crash is often caused by a software error, where either the programming has errors or it has conflicts with other programs. A crash may also occur because of a hardware problem, such as a failing component. For example, when a hard drive dies, it is often referred to as a hard drive crash.
What to do if my computer is crashing?
If you believe a hardware component in your computer is causing it to crash, see our hardware troubleshooting steps for the device you believe failed. Once the failed hardware component is identified, it is replaced and, in some cases, may be able to be repaired by a qualified technician.