Problem Steps Recorder

Updated: 10/17/2017 by Computer Hope

The Problem Steps Recorder (PSR) was introduced with Windows 7 to record interactions with a program and provide relevant help information to reduce time spent troubleshooting. The picture below is an example of the Problem Steps Recorder.

Windows 7 Problem Steps Recorder

How do I use Problem Steps Recorder?

  1. To run the Problem Steps Recorder, click Start and in the run line type "problem steps." Then click the "Record steps to reproduce the problem" link.
  2. Once in the Problem Steps Recorder, click the Start Record button and repeat the steps you performed to get the error originally.
  3. While running through the steps, you can make a note to describe what you're doing by clicking the Add Comment button and then selecting the area in question.
  4. Upon completion, click Stop Record button and you'll be prompted to save the file. Save the .zip file in a location you'll remember, such as your Desktop.

How do I view a Problem Steps Recorder file?

  1. Extract the .zip file.
  2. Open the folder and you should see an MHTML (.mht) file containing the steps that had been previously recorded.
  3. Double-click the file to go through the steps needed to duplicate the problem.

Problem Reports and Solutions, Software terms, Troubleshooting