Short for return materials authorization or return merchandise authorization, RMA is a form set up by the manufacturer that allows the customer to return a product for an exchange or refund. RMA is similar to tracking number in that it is used to identify the returned item and its details; including the reason for return and whom to issue a refund or exchange.
Without an RMA, most companies will not accept your product return.
Where should I send the RMA?
Most companies require that you include the RMA with the product that you are returning. For example, if you are returning a computer the RMA should be included inside the same shipping box as the computer. If you have already sent the item back for a replacement or refund without the RMA, you'll need to contact the company so you can determine the process for returning the item.