SLA

Updated: 04/26/2017 by Computer Hope

SLA may refer to any of the following:

1. Short for Service Level Agreement, SLA is the measurable level of service a company guarantees to offer the user. Many ISPs and web hosts provide their customers with an SLA that outlines the measurable expectations the user can expect. Below are some examples of what may be included in an SLA.

  • The percentage of uptime, e.g. 99.9% guaranteed uptime.
  • The guaranteed response time from a help desk, e.g. a response time of 15 minutes or less.
  • The overall expected performance or benchmark of a connection or product.
  • The expected penalty or credit if the SLA is not met.

2. Short for Sealed Lead Acid, SLA most economical for larger power applications where weight is of lesser concern.

Battery terms, Network terms