Alternatively referred to as a virtual office assistant or VA, a virtual assistant is a human who assists a person or company remotely with tasks.
Note: A virtual assistant should not be confused with a digital assistant, a computer program designed to assist with questions and tasks.
Examples of tasks a virtual assistant may perform
With more people having computers connected to the Internet using a broadband connection it is possible for a virtual assistant to help with many different tasks. Below are just a few examples of the types of tasks a virtual assistant could help you complete.
- Answer e-mail.
- Help visitors or users in chat.
- Answer calls.
- Help with creating content or documentation.
- Remote administration and support.