Using commas to add pauses when dialing a phone number

Updated: 08/02/2020 by Computer Hope
Phone number with commas

On a cell phone, instead of dialing a phone number, then entering an extension or selecting menu options when prompted, you can use commas to create pauses between numbers. Each comma entered creates a two-second pause, and you can use multiple commas to create longer pauses. For example, if you need to call 1-800-123-4567, then enter extension 901 when prompted to reach a specific department or person, you can enter "18001234567,,,901" on your cell phone. When dialed, your phone calls 1-800-123-4567, pauses for six seconds, then automatically enters 901 for the extension.


You can use this method to navigate several menus by adding multiple comma sections in a number. However, you need to know the amount of time between these menus to set pause times.

How to add commas to a phone number on a cell phone

  1. Access the phone keypad to dial a phone number.
  2. Enter the phone number to call.
  3. Press and hold the asterisk key (*) to create a comma. Repeat for the number of commas you want to add for the appropriate pause time.
  4. Enter the phone extension or menu option.
  5. Add other commas and numbers, if necessary.
  6. Tap the dial button to call the number.