Hidden Commerial Playing in the Background?

[gamergirl]

Hi guys,

my computer has been constantly playing random commercial or some sort of advertisement sounds in the background, but I don't see it or know where it's coming from? How do I remove this? 

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[gamergirl]

# AdwCleaner v4.207 - Logfile created 21/06/2015 at 13:03:30
# Updated 21/06/2015 by Xplode
# Database : 2015-06-21.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : 123 - M-PC
# Running from : C:\Users\123\Downloads\adwcleaner_4.207.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\{40addad2-ea00-91d6-40ad-ddad2ea06b4b}
Folder Deleted : C:\Program Files (x86)\AskTBar
Folder Deleted : C:\Program Files (x86)\GreenTree Applications
Folder Deleted : C:\Program Files (x86)\PPriceMinus
Folder Deleted : C:\Program Files (x86)\PRiceMinuus
Folder Deleted : C:\Program Files (x86)\ShoppingAssistant
Folder Deleted : C:\Program Files (x86)\SoftwarePlus
Folder Deleted : C:\Users\123\AppData\Local\CleanerPro
Folder Deleted : C:\Users\m\AppData\Local\Browser Extensions
Folder Deleted : C:\Users\m\AppData\Local\Conduit
Folder Deleted : C:\Users\m\AppData\Local\globalUpdate
Folder Deleted : C:\Users\m\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\m\AppData\Roaming\Babylon
[!] Folder Deleted : C:\Users\m\AppData\Roaming\Mozilla\Firefox\Profiles\0\Extensions\[email protected]
Folder Deleted : C:\Users\m\AppData\Roaming\Mozilla\Firefox\Profiles\pg0limyr.default\Extensions\{30B5D38F-A43B-42fd-B7E5-898BB1B71B8B}
Folder Deleted : C:\ProgramData\dgmhjldnfffpkblkjgmfacfggjkomgkd
File Deleted : C:\Windows\Reimage.ini
File Deleted : C:\Users\m\AppData\Roaming\Mozilla\Firefox\Profiles\0\user.js
File Deleted : C:\Users\m\AppData\Roaming\Mozilla\Firefox\Profiles\pg0limyr.default\user.js
File Deleted : C:\Program Files (x86)\Mozilla Firefox\user.js
File Deleted : C:\Users\123\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_inst.shoppingate.info_0.localstorage
File Deleted : C:\Users\123\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_inst.shoppingate.info_0.localstorage-journal

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\driverscanner
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\AppID\REI_AxControl.DLL
Key Deleted : HKLM\SOFTWARE\c946daed-863f-24c5-8761-5066fb07eca5
Key Deleted : HKLM\SOFTWARE\f0fff638-6ab1-4660-908d-b7a93959ee3b
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{3278F5CF-48F3-4253-A6BB-004CE84AF492}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{577975B8-C40E-43E6-B0DE-4C6B44088B52}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C007DADD-132A-624C-088E-59EE6CF0711F}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02A96331-0CA6-40E2-A87D-C224601985EB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3278F5CF-48F3-4253-A6BB-004CE84AF492}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3B5702BA-7F4C-4D1A-B026-1E9A01D43978}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{577975B8-C40E-43E6-B0DE-4C6B44088B52}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7E49F793-B3CD-4BF7-8419-B34B8BD30E61}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03D19D4E-AADD-472C-93CF-63602AE5DC2E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{10770BEB-5AFA-4851-B68E-EE891F3DEE7F}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{96BB8E60-6EF9-47E0-9ED8-4AD477ECF427}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{5E89ACE9-E16B-499A-87B4-0DBF742404C1}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0FCE4F01-64EC-42F1-83E1-1E08D38605D2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1A2A195A-A0F9-4006-AF02-3F05EEFDE792}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{22511E2E-7970-414E-BC7C-28D16C4AF54D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{23C5311E-016D-4999-BCB1-499898429D6C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2C4B6DB8-6413-403B-A038-16A352CFE8B9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2D9DB233-DC4B-4677-946C-5FA5ABCF506B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{46803190-228D-470E-90FE-F5E0CEA9C4F2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4C0A69B0-CE97-42B7-86FC-08280C99C74D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5180FE16-2E09-497B-9C8B-5A6F029ECECB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A4F6E1B3-469E-46EF-A936-FBA9D5EFD2B9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C1F5E799-B218-4C32-B189-3C389BA140BB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C97AF157-6A27-4F57-9D47-E2D3E4761B77}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{ED0D2C81-7DB5-4599-B7C0-1033418B5672}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F60C9408-3110-4C98-A139-ABE1EE1111DD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\CleanerProConfig
Key Deleted : HKCU\Software\CleanerProLanguage
Key Deleted : HKCU\Software\AppDataLow\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
Key Deleted : HKLM\SOFTWARE\AskTBar
Key Deleted : HKLM\SOFTWARE\Babylon
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\GlobalUpdate
Key Deleted : HKLM\SOFTWARE\{12A61307-94CD-4F8E-94BC-918E511FAA81}
Key Deleted : HKLM\SOFTWARE\SiteSee
Key Deleted : HKU\.DEFAULT\Software\GeekBuddyRSP
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AD11DADE-C597-45D9-D8C5-1D2EB0B89613}
Key Deleted : [x64] HKLM\SOFTWARE\Reimage
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\BabylonToolbar
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\00E944CB89111313EAF35A0553F547F9
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\53F55AF3F4049ED3FA6EA6F88E414E24
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\68E4BF4B11615E03C97732FD581AB607
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CE3DDAB2D152683FBCEB4866BCD2B0F
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AF6CE16AFEA5C9A39B766468A8B35C21
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FB1E44269B58F433A8C8E671E37CFDCF
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


-\\ Mozilla Firefox v

[x90cs312.default\prefs.js] - Line Deleted : user_pref("browser.search.defaultenginename,S", "WebSearch");
[x90cs312.default\prefs.js] - Line Deleted : user_pref("browser.search.order.1", "WebSearch");
[x90cs312.default\prefs.js] - Line Deleted : user_pref("browser.search.order.1,S", "WebSearch");
[x90cs312.default\prefs.js] - Line Deleted : user_pref("browser.search.selectedEngine,S", "WebSearch");
[x90cs312.default\prefs.js] - Line Deleted : user_pref("extensions.LI1F7enWocikmNWM.scode", "(function(){try{if(window.location.href.indexOf(\"rjn7pjY5qTs4pdn4qjrGqja6rn\")>-1){return;}}catch(e){}try{var d=[[\"search.asistents.com\",\"cryptogmai[...]
[x90cs312.default\prefs.js] - Line Deleted : user_pref("extensions.xSd1m550adE19VNe.scode", "(function(){try{if(window.location.href.indexOf(\"rjn7pjY5qTs4pdn4qjrGqja6rn\")>-1){return;}}catch(e){}try{var d=[[\"search.asistents.com\",\"cryptogmai[...]
[pg0limyr.default\prefs.js] - Line Deleted : user_pref("extensions.ae38c01fbffb24c7eb4c71f47c84 4d855gmailcom62170.62170.internaldb.mon etization_plugin_bundledUrls.value", "%7B%22dealply_s%22%3A%7B%22urls%22%3A%5B%22ssfiles.com%22%5D%7D%2C%22deal[...]

-\\ Google Chrome v43.0.2357.124

[C:\Users\m\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\m\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\m\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://en.softonic.com/s/{searchTerms}

*************************

AdwCleaner[R0].txt - [9921 bytes] - [21/06/2015 13:00:46]
AdwCleaner[S0].txt - [9869 bytes] - [21/06/2015 13:03:30]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [9928  bytes] ##########

[gamergirl]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/21/2015
Scan Time: 1:13:25 PM
Logfile: Malwarebytes Anti-Malware.txt
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.06.21.04
Rootkit Database: v2015.06.15.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: 123

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 447369
Time Elapsed: 8 min, 48 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.Multiplug, HKU\S-1-5-21-848619715-2686451001-2462026032-1003_Classes\TYPELIB\{157B1AA6-3E5C-404A-9118-C1D91F537040}, , [cdace95a157579bd8f4249d144bff010],
PUP.Optional.Multiplug, HKU\S-1-5-21-848619715-2686451001-2462026032-1003_Classes\INTERFACE\{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}, , [cdace95a157579bd8f4249d144bff010],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[gamergirl]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 7.0.6 (06.21.2015:1)
OS: Windows 7 Home Premium x64
Ran by 123 on Sun 06/21/2015 at 14:00:07.42
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Chrome


[C:\Users\123\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\123\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\123\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\123\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[
  mkfokfffehpeedafpekjeddnmnjhmcmk
]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 06/21/2015 at 14:02:03.76
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[gamergirl]

 Results of screen317's Security Check version 1.004 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Java 8 Update 31 
 Java version 32-bit out of Date!
  Adobe Flash Player 17.0.0.188 Flash Player out of Date! 
 Adobe Reader XI 
 Google Chrome (43.0.2357.124)
 Google Chrome (43.0.2357.81)
 Google Chrome (plugins...)
````````Process Check: objlist.exe by Laurent````````[/u] 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````[/u]

[SuperDave]

Looking over your log it seems you don't have any antivirus software.

Before we continue download and install a free antivirus.I would recommend MicroSoft Security Essentials

Remember to only install one antivirus!
 
1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials   All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
**************************************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
************************************************
Update your Adobe Reader. get.adobe.com/reader.

Be sure to uncheck the Free McAfee Security Scan so it isn't installed.

************************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

[gligoahee]

Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.