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Author Topic: Adware remover used and now I can access the internet.  (Read 3609 times)

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O-BEAST84

    Topic Starter


    Newbie

    • Experience: Beginner
    • OS: Windows 7
    Adware remover used and now I can access the internet.
    « on: October 03, 2015, 12:57:55 AM »
    I used an adware remover program on my lap top and after I was done I can no longer access the internet on that computer. The internet is fine and working correctly on all other devices. It says there is a problem with the dns server. It's windows 7 and chrome and IE both don't work. Please help, I've been trying to figure this out for ages.

    DaveLembke



      Sage
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    • Computer: Specs
    • Experience: Expert
    • OS: Windows 10
    Re: Adware remover used and now I can access the internet.
    « Reply #1 on: October 03, 2015, 07:02:24 AM »
    You could try by setting the DNS to a static config, leaving your IP to dynamic and gateway to dynamic:

    208.67.222.222
    208.67.220.220

    More info at this link for your OS:

    https://use.opendns.com/

    *I use OpenDNS for my DNS bouncing off of MIT DNS Servers 250 miles away from me.

    Also go into command shell and run the following:

    IPCONFIG/ALL

    and verify that you have an IP, Gateway, and DNS info that looks correct. If you see

    0.0.0.0
    or
    169.x.x.x with x being any value

    Then your not going to be connected to internet and there is a greater problem. Usually IP's are 192.168.1.x if using the default router config DHCP etc.  And if 192.168.1.x then the gateway IP is usually 192.168.1.1