windows 10 keeps refreshing every 30 seconds

[timalan]

I upgraded my wife's laptop that had windows 7 to windows 10, and while she is in windows it keeps refreshing cosing the icons on the taskbar to disappear and reappear......
I ran windows update and it installed the big update that microsoft released, and it fix the problem, atleast i thought it did, but day or 2 later its doing it again...
she has a dell laptop that had originally windows 7...
I hope somebody can help me...
Thanks
timalan

[Slacker]

Sounds like explorer is crashing/restarting (Just a guess). Could be conflict with an application that's not made for Win10 but works fine on Win7. See if we can narrow it down, press the Windows flag key + R and in the open run field type: perfmon /report (press enter). 

Any information from the report that shows in red is an error/conflict. First thing I would look at is "Warnings" under Diagnostics Results.   

Also type msinfo32 in the search box (press enter) and when the System Information screen comes up, check under "Software Environment" → "Windows Error Report" for any additional information. 

What's the exact model of the Dell and or the service tag? 

Forgot to add: Could be a corrupt user profile. Quickest way to check is to create a new user account and login to that. Test to see if the problem occurs with the new user.


 

[timalan]

I ask originally if msinfo32 will still open on a 64bit system, cos my wife's OS is 64 bit but i have a 64 bit and i ran that msinfo32 and it open so i answer my own question..lol


thanks Slacker for helping :-)

timalan

[timalan]

ok slacker i didn't see any problems as far as hardware or software but i did see and i will post what it said on the first time it happen and the last time at the end of the error which would be today, the first one was january 24th and i posted the last day which i said today feb, 3rd...
the xxxxxxxxxxx in several places was my wife's name i just erase her name and put the xxxxxxxxx cos i don't want to display my wife's name :-)


1/24/2016 10:00 PM   Application Error   Faulting application name: explorer.exe, version: 10.0.10586.0, time stamp: 0x5632d4c0
Faulting module name: IDTNC64.cpl, version: 1.0.6341.0, time stamp: 0x4ddf1f67
Exception code: 0xc0000005
Fault offset: 0x000000000000114e
Faulting process id: 0xe24
Faulting application start time: 0x01d156f271e1460b
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\IDTNC64.cpl
Report Id: 7999b288-54c7-477a-bfdf-dc31a6c2898d
Faulting package full name: 
Faulting package-relative application ID:

2/3/2016 9:07 AM   Windows Error Reporting   Fault bucket 120350999529, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.10586.0
P3: 5632d4c0
P4: IDTNC64.cpl
P5: 1.0.6341.0
P6: 4ddf1f67
P7: c0000005
P8: 000000000000114e
P9: 
P10: 

Attached files:
C:\Users\xxxxxxxxxxxxxx\AppData\Local\Temp\WERA2E4.tmp.appcompat.txt
C:\Users\xxxxxxxxxxxxx\AppData\Local\Temp\WERA323.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_786f905e19f925acfb25aae1e66e8df4ca54b9d_d327781d_cab_11b2a36f\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_786f905e19f925acfb25aae1e66e8df4ca54b9d_d327781d_cab_11b2a36f\triagedump.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_786f905e19f925acfb25aae1e66e8df4ca54b9d_d327781d_1fff6a59

Analysis symbol: 
Rechecking for solution: 0
Report Id: 1503a653-8271-4bed-a73b-17fabcb5e6fb
Report Status: 0
Hashed bucket: d35f2a8da6eb40b8b3f5b0c22428debc

sorry her system is
DELL
MODEL N5050
WINDOWS 10 HOME
VERSION 1511
OS BUILD 10.586.71
INTEL PENTIUM CPU B960 @ 2.20GHz 2.20GHz don't no why but they had it 2 times so just putting the way they had it :-)
RAM 3.0
64 BIT
X64 BASED PROCESSOR

Thanks again Slacker

timalan

[timalan]

Nevermind Slacker i fixed the problem :-)

it was IDTNC64.cpl

This sounds like a manufacturer sound audio issue for some of us. I found this solution and it worked for me. I found some error in the Events Manager and this one was relevant "IDTNC64.cpl." "The root cause of the problem is that the audio software supplied by IDT and used by several PC manufacturers (Dell, HP and probably others) is not compatible with Windows 10. IDTNC64.CPL is one component of that software and the correct solution is to uninstall the IDT audio altogether. Provided you have just restarted your PC, you should be able to use a Windows Run Box (Win Key + R) before the crashes get too serious. Type 'control panel' into the run box prompt and when the Control Panel appears, use Uninstall to seek out the offending IDT program - on my PC it had an icon of a musical note with the letters IDT next to it - and Uninstall. On rebooting the PC (use Ctrl-Alt-Del to power down if necessary) and restarting, Windows will automatically detect any missing audio drivers and install appropriate ones (not from IDT). You can then check that IDTNC64.CPL is no longer present in C:\windows\system32. If you have not yet migrated from an earlier version of Windows, it is best to Uninstall the IDT software in the old operating system (again, Windows will automatically reinstall compatible drivers) before attempting the upgrade to Windows 10." After days of troubleshooting, I finally have no desktop or file explorer loop crashes!

But thanks alot for replying and for your help! :-)

Take Care!

timalan

[mejacro]

I have the same problem every 60 seconds. I ran the resource and performance test and got 6 fails in the System service checks with abnormally terminated service checks