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Author Topic: Rebooting PC Problem  (Read 4416 times)

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vadax

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    Rebooting PC Problem
    « on: July 09, 2016, 11:46:24 AM »
    As mentioned in the subject, I would like to ask how to solve my PC issues with rebooting in normal mode a minute or seconds after logged in to Windows but my PC is stable with Safe Mode.

    When I am not using my PC for a long time then I can normal use my PC with regular browsing but when I play games on steam then it triggers again the rebooting without bluescreen.

    Attached herewith is my system specification and I am using the Noctua D15 CPU cooler and Seasonic 550W 80+Gold. To inform you also that I am just using the integrated gpu with the i7-4790k and haven't overclocked it.

    Thank you in advance for the generous help with regards my PC problem.
     

    [attachment deleted by admin to conserve space]
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    Allan

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    Re: Rebooting PC Problem
    « Reply #1 on: July 09, 2016, 11:48:33 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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    vadax

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      Re: Rebooting PC Problem
      « Reply #2 on: July 10, 2016, 03:04:05 AM »
      Thank you Sir, how can I use  Bluescreen View if I cannot log in now to normal mode Windows? Even safe mode is having the complication of rebooting already. When I run program at safe mode with networking then it will trigger the rebooting.
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      Allan

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      Re: Rebooting PC Problem
      « Reply #3 on: July 10, 2016, 04:02:40 AM »
      If your system will not even run in safe mode you may have a hardware problem. It could be anything from ram to the hd to a power supply or something else. Let's start with the following:

      1) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

      2) Hard Drive Diagnostics:
      http://www.tacktech.com/display.cfm?ttid=287
      Make sure you select the tool which is appropriate for the brand of your hard drive.
      Depending on the program, it'll create bootable floppy, or bootable CD.
      If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
      For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic
      « Last Edit: July 10, 2016, 04:36:55 AM by Allan »
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      vadax

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        Re: Rebooting PC Problem
        « Reply #4 on: July 10, 2016, 10:20:51 AM »
        Hi Sir Allan,

        I attached herewith the result from memtest.

        For the hardisk, I am using SSD 256GB Crucial MX100 for Windows OS and 3GB Western Digital HDD slave for file storage. What diagnostic tool good for my SSD?

        [attachment deleted by admin to conserve space]
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        patio

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        Re: Rebooting PC Problem
        « Reply #5 on: July 10, 2016, 10:28:46 AM »
        How long did you run Memtest ? ?...should be a minimum 1 hour.
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        vadax

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          Re: Rebooting PC Problem
          « Reply #6 on: July 10, 2016, 10:41:07 AM »
          Around 2 hours already Sir Patio, time lapse is also there in the attached memtest photo.
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          patio

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          Re: Rebooting PC Problem
          « Reply #7 on: July 10, 2016, 11:02:14 AM »
          K...just checkin ...BTW my Dad was sir...i'm just patio.
          If the SSD is fairly new i doubt it's the HDD...
          Have you checked Device Manager for any Yellow !!'s which indicate bad/missing drivers yet ? ?
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          vadax

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            Re: Rebooting PC Problem
            « Reply #8 on: July 10, 2016, 11:20:00 AM »
            All is well in the driver's tree Patio as I have always checked and update well my drivers with the help MSI Live update coz I am using MSI Z97 Gaming 5 MOBO.
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            vadax

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              Re: Rebooting PC Problem
              « Reply #9 on: July 16, 2016, 03:49:20 PM »
              Hi Sir Allan,

              Been a long time since I received no response regarding my PC issues. I hope the following details that I will be posting here can help that I have extracted using HWinfo:

              and to note that when I logged my system sensor data, I am currently running prime95 to test my freshly re-installed OS in my system. I hope you can help me review my HWinfo logs and give some advice in order for me to avoid the rebooting issue of my PC


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              vadax

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                Re: Rebooting PC Problem
                « Reply #10 on: July 16, 2016, 03:55:46 PM »
                Reattaching my system sensor readings.

                [attachment deleted by admin to conserve space]
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                vadax

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                  Re: Rebooting PC Problem
                  « Reply #11 on: July 16, 2016, 03:56:38 PM »
                  part 3 and part 4

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                  patio

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                  Re: Rebooting PC Problem
                  « Reply #12 on: July 16, 2016, 04:26:47 PM »
                  Are those CPU temps at idle ? ?
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                  vadax

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                    Re: Rebooting PC Problem
                    « Reply #13 on: July 16, 2016, 04:53:34 PM »
                    No Patio, those are the temp when I did my prime95 stress test of my CPU as I mentioned in my notes.
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                    patio

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                    Re: Rebooting PC Problem
                    « Reply #14 on: July 16, 2016, 05:06:01 PM »
                    Just checkin...sorry i missed in your notes...

                    I'm still befuddled as things are normal in safemode....usualyy 90% of the time that points to a driver issue...
                    Do me a favor and expand every item in Device Manager...we may have a hidden culprit.

                    Also have you ever edited and/or made changes to any Windows running services ? ?
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