malware removal

[puffins]

I have just finished the Malware removal House cleaning scans ill attach the logs . Thank You this site is excelent

[attachment deleted by admin to conserve space]

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

Please defrag your hard drive soon. Do not defrag if your hard drive is a ssd. (Solid State Drive)

*********************************************

Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

[puffins]

Hello Dave , Here is the  JRT report
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Microsoft Windows XP x86
Ran by HP Owner (Administrator) on Sat 08/06/2016 at 19:26:01.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 9

Successfully deleted: C:\Program Files\mozilla firefox\defaults\pref\itms.js (File)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\27ILIT0D (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\8PMNCZ4V (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\AB8L2FQJ (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\SLWP2R65 (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\27ILIT0D (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\8PMNCZ4V (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\AB8L2FQJ (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\SLWP2R65 (Temporary Internet Files Folder)

Deleted the following from C:\Documents and Settings\HP Owner\Application Data\Mozilla\Firefox\Profiles\x1p82cez.default-1427552320311\prefs.js
user_pref(extensions.toolbar.mindspark._49Members _.BUTTON_STRUCTURE, [{\b\:221352991,\c\:\mindspark.magnify\,\p\:\L.0\},{\b\:221352992,\c\:\mindspark.enterse
user_pref(extensions.toolbar.mindspark._49Members _.browser.version.last, 37.0);
user_pref(extensions.toolbar.mindspark._49Members _.firstKnownVersion, 6.85.5.65368);
user_pref(extensions.toolbar.mindspark._49Members _.homepage, hxxp://home.tb.ask.com/index.jhtml?ptb=49293990-FDA4-4ED9-81F2-CF158BFB7EF1&n=781b145b&p2=^ZO^xdm011^YYA^us&si=
user_pref(extensions.toolbar.mindspark._49Members _.initialized, true);
user_pref(extensions.toolbar.mindspark._49Members _.installKeysSource, LocalStorage);
user_pref(extensions.toolbar.mindspark._49Members _.installType, XPI);
user_pref(extensions.toolbar.mindspark._49Members _.installation.contextKey, );
user_pref(extensions.toolbar.mindspark._49Members _.installation.installDate, 2015040603);
user_pref(extensions.toolbar.mindspark._49Members _.installation.partnerId, ^ZO^xdm011^YYA^us);
user_pref(extensions.toolbar.mindspark._49Members _.installation.partnerSubId, produtools);
user_pref(extensions.toolbar.mindspark._49Members _.installation.pixelUrl, hxxp://www.utilitychest.com/install_pixels.jhtml?partner=^ZO^xdm011^YYA^us&sub_id=produtools&coId=
user_pref(extensions.toolbar.mindspark._49Members _.installation.success, true);
user_pref(extensions.toolbar.mindspark._49Members _.installation.toolbarId, 49293990-FDA4-4ED9-81F2-CF158BFB7EF1);
user_pref(extensions.toolbar.mindspark._49Members _.isCompliantUninstallImplementation, true);
user_pref(extensions.toolbar.mindspark._49Members _.lastActivePing, 1429956153347);
user_pref(extensions.toolbar.mindspark._49Members _.lastKnownVersion, 6.85.5.65368);
user_pref(extensions.toolbar.mindspark._49Members _.options.defaultSearch, false);
user_pref(extensions.toolbar.mindspark._49Members _.options.homePageEnabled, false);
user_pref(extensions.toolbar.mindspark._49Members _.options.keywordEnabled, false);
user_pref(extensions.toolbar.mindspark._49Members _.options.tabEnabled, false);
user_pref(extensions.toolbar.mindspark._49Members _.partnerPixelFired, true);
user_pref(extensions.toolbar.mindspark._49Members _.successUrl, hxxp://produtools.com/thankyou_utility.php);
user_pref(extensions.toolbar.mindspark._49Members _.toolbarCollapsed, true);
user_pref(extensions.toolbar.mindspark._49Members _.weather.location, 02108);
user_pref(extensions.toolbar.mindspark._d9Members _.lastActivePing, 1442337104532);
user_pref(extensions.toolbar.mindspark._d9Members _.toolbarCollapsed, true);
user_pref(extensions.toolbar.mindspark.lastInstal led, [email protected]);



Registry: 1

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 08/06/2016 at 19:36:38.59
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[SuperDave]

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[puffins]

Dave i am not able to reply to this thread

[puffins]

good morning Dave, I ran the  ESET scan and when it finished a log file did show up on my screen but not all the lines were populated as if program did not load correctly. I took a picture of the screen an Email the picture to myself . the picture shows the log file but is to large to attach to this reply screen . What would you like me to do next

[SuperDave]

Please tell me how your computer is working now? Any other issues?

[puffins]

Hi Dave, It seems to be ok can you tell if there is anything else not up to par , if not then thank you and this site very much

[puffins]

Good morning Dave, I'm not sure if it's a real problem but when I close a screen sometimes my whole desktop has gone away is there anything you can have me scan.

[SuperDave]

You never did tell me what the original problem was.

[puffins]

oh I'm sorry The first thing I noticed was my courser would not scroll smoothly and it would act as if my mouse was not working then jump to the spot I wanted. I was on Facebook and clicked on a link that was highlighted and i got a notice about a virus and don't turn off your computer so i disconnected from the internet and ran Malwarebytes ,It found a couple of things and my computer ran fine for a few days then the mouse thing started ,thats why i came to your site and read the house cleaning thread

[SuperDave]

Both of those things you mentioned about the desktop disappearing and the cursor moving erratically could be a hardware or a memory problem. How much RAM do you have?

[puffins]

1,6 Gig of ram

[SuperDave]

Ok. That is about all I can help you with. Let's do some cleanup

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create Registry backup
• Purge System Restore Points
• Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!