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Author Topic: My logs in order of the instruction post  (Read 3964 times)

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ConusedasF

    Topic Starter


    Greenhorn

    • Experience: Familiar
    • OS: Windows 7
    My logs in order of the instruction post
    « on: August 26, 2016, 07:02:39 PM »
    Steps 1 2 3 and 4 completed,

    Attached are the logs

    Edit

    And sorry i forgot the mention, i suspect monitoring software as i found the folder for hhd monitoring software, but i was instructed to to do this, so thanks for your time everyone.


    [attachment deleted by admin to conserve space]

    ConusedasF

      Topic Starter


      Greenhorn

      • Experience: Familiar
      • OS: Windows 7
      Re: My logs in order of the instruction post
      « Reply #1 on: August 27, 2016, 07:57:58 AM »
      I dont follow you Vick sorry

      Calum

      • Moderator


      • Egghead

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        • Yes
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      • Computer: Specs
      • Experience: Beginner
      • OS: Other
      Re: My logs in order of the instruction post
      « Reply #2 on: August 27, 2016, 11:49:45 AM »
      I dont follow you Vick sorry

      Please disregard that post, it was spam and has now been removed :) someone will be able to assist you soon.

      SuperDave

      • Malware Removal Specialist
      • Moderator


      • Genius
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      • Experience: Expert
      • OS: Windows 10
      Re: My logs in order of the instruction post
      « Reply #3 on: August 27, 2016, 12:56:29 PM »
      Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

      1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
      2. The fixes are specific to your problem and should only be used for this issue on this machine.
      3. If you don't know or understand something, please don't hesitate to ask.
      4. Please DO NOT run any other tools or scans while I am helping you.
      5. It is important that you reply to this thread. Do not start a new topic.
      6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
      7. Absence of symptoms does not mean that everything is clear.

      If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
      *************************************************************************
      If you didn't install the monitoring software look in All Programs to see if you can find it there.

      Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

      Please run AdwCleaner again and hit the delete button.
      *********************************************
      Please download Malwarebytes Anti-Malware from here.
      Double Click mbam-setup.exe to install the application.
      • It should update automatically if the computer is connected to the internet.
      • Click on Threat Scan and click on Scan Now.
      • The scan may take some time to finish,so please be patient.
      • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
      • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
      • When disinfection is completed you can click on "Copy to Clipboard".
      • Paste the log in you next reply (CTRL+ V)
      *************************************************
      Please download Junkware Removal Tool to your desktop.

      Warning! Once the scan is complete JRT will shut down your browser with NO warning.

      Shut down your protection software now to avoid potential conflicts.

      •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

      •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

      •The tool will open and start scanning your system.

      •Please be patient as this can take a while to complete depending on your system's specifications.

      •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

      •Copy and Paste the JRT.txt log into your next message.
      **********************************************************
      Update Your Java (JRE)

      Old versions of Java have vulnerabilities that malware can use to infect your system.


      First Verify your Java Version

      If there are any other version(s) installed then update now.

      Get the new version (if needed)

      If your version is out of date install the newest version of the Sun Java Runtime Environment.

      Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

      Be sure to close ALL open web browsers before starting the installation.

      Remove any old versions

      1. Download JavaRa and unzip the file to your Desktop.
      2. Open JavaRA.exe and choose Remove Older Versions
      3. Once complete exit JavaRA.

      Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
      Windows 8 and Windows 10 dual boot with two SSD's