Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: How Do You Make XP3 Home Detect An Internal Dial Up Modem?  (Read 2435 times)

0 Members and 1 Guest are viewing this topic.

Sputnik

    Topic Starter


    Rookie

    • Computer: Specs
    • Experience: Beginner
    • OS: Windows XP
    How Do You Make XP3 Home Detect An Internal Dial Up Modem?
    « on: March 19, 2012, 12:20:50 AM »
    I used to have a Compaq Data Fax Modem in my PC, and when reinstalling the XP3 Home OS (have done a lot of reformats/reinstallations) the Modem was always detected by the OS.

    For reasons that won't be gone into here, the Compaq ended up being replaced (by a computer shop) with a "PCI Soft Data Fax Modem with SmartCP"(it uses Driver Version 7.53.0.0), and when eventually another OS reinstallation was attempted (being technically illiterate it's the only way I can get a clean system again when things go wrong) a strange thing happened during the "Internet Connection Details" part of it, because the panel that always previously (with the Compaq Modem) came up wanting you to write your Area Code and Dialling Prefix - it did not materialize!

    When the installation of the OS was completed, I tried to get it to connect to the Web using the "New Connection Wizard" but it didn't work:  the dial-up Modem Icon in "Network Connections" refused to materialize.  Tried to get Windows to detect the Modem by using the "Troubleshooting" thing in "Phone And Modem Options" (the "Modems" panel was blank - no Modem listed) but to no avail.

    Sent it to the computer shop and they returned it with the Modem working properly, but have not been able to find out by examining the Settings what they did to get Windows to recognize it.

    Can anyone please describe how they were able to do this?

    I installed XP3 again "alongside" the existing one (the "Internet Details" part was missing again during the installation) to see if this time an internet connection could be made from it, but it's the same story: cannot get the OS to "find" the Modem/cannot make the Modem Icon materialize in "Network Connections".

    Am hideously bewildered and also worried: my "original" OS is partially crippled from having gotten a bit carried away experimenting with file-cleaning programs but cannot afford to send it to the workshop again (they are expensive!!!); however am unable to reinstall the OS because of the Modem situation.

    Will very much appreciate any help/advice on how to manually detect/configure a dial up internet connection. (Why did it always automatically detect the Compaq Modem?).



    Sputnik

      Topic Starter


      Rookie

      • Computer: Specs
      • Experience: Beginner
      • OS: Windows XP
      Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
      « Reply #1 on: March 19, 2012, 12:28:29 AM »
      Here are the specs for my ancient PC - do not know if anything in these specifications will help anyone diagnose the problem described above(?):

      Summary
            Operating System
               MS Windows XP Home 32-bit SP3
            CPU
               AMD Sempron 2600+   58 C
               Palermo 90nm Technology
            RAM
               1.25 GB Single-Channel DDR @ 133MHz (2.5-3-3-6)
            Motherboard
               MICRO-STAR INTERNATIONAL CO., LTD MS-7181 (Socket 940)   41 C
            Graphics
               MX70 (800x600@75Hz)
               128MB RADEON 9200 PRO Family (Microsoft Corporation) (Sapphire/PCPartner)
               128MB RADEON 9200 PRO SEC Family (Microsoft Corporation) (Sapphire/PCPartner)
               CrossFire Disabled
            Hard Drives
               78GB Seagate ST3802110A (PATA)   32 C
            Optical Drives
               HL-DT-ST DVDRAM GSA-H10A
            Audio
               USB Audio Device
      Operating System
         MS Windows XP Home 32-bit SP3
         Installation Date: 13 January 2012, 04:36
         Serial Number: Removed
            Windows Security Center
            Windows Update
               AutoUpdate   Notify prior to download
            Firewall
               Firewall   Enabled
               Company Name   COMODO
               Display Name   COMODO Firewall
               Product Version   3.9
            Antivirus
               Antivirus   Enabled
               Company Name   AVG Technologies
               Display Name   AVG Anti-Virus Free Edition 2012
               Product Version   2012.0
            

                                                                              
            Services
               Running   Automatic Updates
               Running   AVG WatchDog
               Running   AVGIDSAgent
               Running   Background Intelligent Transfer Service
               Running   COM+ Event System
               Running   COMODO Internet Security Helper Service
               Running   Computer Browser
               Running   Cryptographic Services
               Running   DCOM Server Process Launcher
               Running   DHCP Client
               Running   Distributed Link Tracking Client
               Running   DNS Client
               Running   Error Reporting Service
               Running   Event Log
               Running   Help and Support
               Running   HID Input Service
               Running   IPSEC Services
               Running   MBAMService
               Running   Network Connections
               Running   Network Location Awareness (NLA)
               Running   NitroPDFReaderDriverCreatorReadSpool
               Running   Plug and Play
               Running   Protected Storage
               Running   Remote Access Connection Manager
               Running   Remote Procedure Call (RPC)
               Running   Security Accounts Manager
               Running   Security Center
               Running   Server
               Running   Shell Hardware Detection
               Running   SSDP Discovery Service
               Running   System Event Notification
               Running   System Restore Service
               Running   Task Scheduler
               Running   TCP/IP NetBIOS Helper
               Running   Telephony
               Running   Themes
               Running   ThreatFire
               Running   WebClient
               Running   Windows Audio
               Running   Windows Management Instrumentation
               Running   Windows Time
               Running   Workstation
               Stopped   .NET Runtime Optimization Service v2.0.50727_X86
               Stopped   Alerter
               Stopped   Application Layer Gateway Service
               Stopped   Application Management
               Stopped   ASP.NET State Service
               Stopped   ClipBook
               Stopped   COM+ System Application
               Stopped   Distributed Transaction Coordinator
               Stopped   Extensible Authentication Protocol Service
               Stopped   Fast User Switching Compatibility
               Stopped   Health Key and Certificate Management Service
               Stopped   HTTP SSL
               Stopped   IMAPI CD-Burning COM Service
               Stopped   Indexing Service
               Stopped   Logical Disk Manager
               Stopped   Logical Disk Manager Administrative Service
               Stopped   Messenger
               Stopped   MS Software Shadow Copy Provider
               Stopped   Net Logon
               Stopped   Net.Tcp Port Sharing Service
               Stopped   NetMeeting Remote Desktop Sharing
               Stopped   Network Access Protection Agent
               Stopped   Network DDE
               Stopped   Network DDE DSDM
               Stopped   Network Provisioning Service
               Stopped   NT LM Security Support Provider
               Stopped   Performance Logs and Alerts
               Stopped   Portable Media Serial Number Service
               Stopped   Print Spooler
               Stopped   QoS RSVP
               Stopped   Remote Access Auto Connection Manager
               Stopped   Remote Desktop Help Session Manager
               Stopped   Remote Procedure Call (RPC) Locator
               Stopped   Removable Storage
               Stopped   Routing and Remote Access
               Stopped   Secondary Logon
               Stopped   Smart Card
               Stopped   Terminal Services
               Stopped   Uninterruptible Power Supply
               Stopped   Universal Plug and Play Device Host
               Stopped   Volume Shadow Copy
               Stopped   Windows CardSpace
               Stopped   Windows Firewall/Internet Connection Sharing (ICS)
               Stopped   Windows Image Acquisition (WIA)
               Stopped   Windows Installer
               Stopped   Windows Presentation Foundation Font Cache 3.0.0.0
               Stopped   Wired AutoConfig
               Stopped   Wireless Zero Configuration
               Stopped   WMI Performance Adapter
            
                  Driver
                     Date   7-1-2001
                     Version   5.1.2600.5512
                     File   C:\WINDOWS\system32\DRIVERS\kbdhid.sys
                     File   C:\WINDOWS\system32\DRIVERS\kbdclass.sys
               Driver
                     Date   7-1-2001
                     Version   5.1.2535.0
                     File   C:\WINDOWS\system32\drivers\USBAUDIO.sys
                     File   C:\WINDOWS\system32\ksuser.dll
                     File   C:\WINDOWS\system32\ksproxy.ax
                     File   C:\WINDOWS\system32\drivers\ks.sys
                     File   C:\WINDOWS\system32\drivers\drmk.sys
                     File   C:\WINDOWS\system32\drivers\portcls.sys
                     File   C:\WINDOWS\system32\drivers\stream.sys
                     File   C:\WINDOWS\system32\wdmaud.drv
            
      Network

              Dial Up Internal Modem: PCI Soft Data Fax Modem with SmartCP
         You are connected to the internet
         Connected through   WAN (PPP/SLIP) Interface
         IP Address   202.89.133.79
         Subnet mask   255.255.255.255
         Gateway server   202.89.133.79
         Preferred DNS server   202.74.207.254
         Alternate DNS server   202.74.207.253
         DHCP   Disabled
         External IP Address   202.89.133.79
         Adapter Type   PPP
         NetBIOS over TCP/IP   Unknown
         NETBIOS Node Type   Unknown node type
         Link Speed   0 kbps
            Computer Name
            
               Local system uses a modem to connect to the Internet
               Local system has RAS to connect to the Internet
            Wi-Fi Info
               Wi-Fi not enabled
            WinHTTPInfo
               WinHTTPSessionProxyType   No proxy
               Session Proxy
               Session Proxy Bypass
               Connect Retries   5
               Connect Timeout   60000
               HTTP Version   HTTP 1.1
               Max Connects Per 1.0 Servers   INFINITE
               Max Connects Per Servers   INFINITE
               Max HTTP automatic redirects   10
               Max HTTP status continue   10
               Send Timeout   30000
               IEProxy Auto Detect   No
               IEProxy Auto Config
               IEProxy
               IEProxy Bypass
               Default Proxy Config Access Type   No proxy
               Default Config Proxy
               Default Config Proxy Bypass
            Adapters List
                  Realtek RTL8185 54M Wireless LAN Network Adapter - Packet Scheduler Miniport
                     IP Address   0.0.0.0
                     Subnet mask   0.0.0.0
                  VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
                     IP Address   0.0.0.0
                     Subnet mask   0.0.0.0
                  WAN (PPP/SLIP) Interface
                     IP Address   202.89.133.79
                     Subnet mask   255.255.255.255
                     Gateway server   202.89.133.79
            Network Shares
               No network shares
            Current TCP Connections
                  C:\Program Files\Mozilla Firefox\firefox.exe (3268)
                      
      « Last Edit: March 19, 2012, 01:11:25 AM by Sputnik »

      Raptor

      • Guest
      Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
      « Reply #2 on: March 19, 2012, 10:09:21 AM »
      Quote
      Sent it to the computer shop and they returned it with the Modem working properly, but have not been able to find out by examining the Settings what they did to get Windows to recognize it.

      They probably used a program like SIW or Everest, identified the modem and installed the proper drivers?
      It's really not very difficult, you just need to know which modem it is.

      What product number is on your Compaq PC?

      Sputnik

        Topic Starter


        Rookie

        • Computer: Specs
        • Experience: Beginner
        • OS: Windows XP
        Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
        « Reply #3 on: March 19, 2012, 05:18:50 PM »
        Hi Raptor, thank you for your reply.  Raptor, my PC is actually an ancient Micro-Star International (MS-7181), but when it was obtained (and up until recently) it had an internal Compaq Data Fax Modem in it.

        Raptor, by "Product Number" do you mean for the XP3 Home Installation Disk?  If so, it is as follows:

        Please don't post your XP CD Key here.



        Have done a lot of HD reformats/OS reinstallations and XP3 Home always recognized the Compaq Data Fax Modem without any problem.

        Due to a series of incidents that won't be gone into here, the Compaq Data Fax Modem was replaced (alas!) at the Tech shop with an internal "Soft Data Fax Modem with SmartCP" which is manufactured by CXT/Conexant/Hewlett Packard (I think it is a V90; it's Driver Version is 7.53.0.0 ), and XP3 Home cannot, when doing an OS reinstallation, "find" this Modem. 

        XP3 Home always, when doing an OS reinstallation, automatically "found" the Compaq Data Fax Modem when it was in the PC.  Why would this be so?  The PC is not a Compaq.

        Have tried to solve this stuff by spending days crawling around the Web "researching" it but have gotten nowhere: I installed another XP3 Home "deck" alongside the existing/functioning one to try experimenting on the new deck at getting XP3 to recognize the "Soft Data Fax Modem with SmartCP" (well, thats what its called!!!) but couldn't do it. Also looked for Driver(s) for the Modem but bombed out badly there too:  those Driver websites remind me of used-car dealer yards!!! Who of them can be trusted? Only a couple had the 7.53.0.0 Driver anyway, but there are disclaimers all over those websites about the reliability of the Drivers.

        Also Raptor, even if a trustworthy Driver/Drivers could be downloaded, how can it/they be installed when nowhere on the 2nd deck can be found anywhere, in any "System" program, any sign of the Modem? On the XP3 deck that is working, it's easy to find the "Soft Data Fax Modem" in Device Manager ("Modem") and also the Driver for it.

        But on the 2nd XP3 deck there is nothing in Device Manager for "Modem" (or anywhere else).

        Raptor, am no Tech (as will be obvious) but this stuff is driving me Ape!!!

        Am going to go and look for "SIW" and Everest after posting this (am on dial-up so it will take a while - probably all day and night!!!) so thank you again for your reply:  this stuff is pretty mind-blowingly complicated for a Newbie and it is great to have a place like ComputerHope Forum where you can go to "talk" to Techs about computer problems, and not get whacked for two-hundred bucks for an answer!!! (The local Tech shop is like Count Dracula, and have got to learn how to escape from their clutches!!!).
        « Last Edit: March 20, 2012, 12:12:26 AM by Fed »

        Sputnik

          Topic Starter


          Rookie

          • Computer: Specs
          • Experience: Beginner
          • OS: Windows XP
          Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
          « Reply #4 on: March 20, 2012, 12:25:27 AM »
          Hi Raptor: have been doing some more research on the Web, and came across an article about installing dial-up Modems, and it said that the Windows installation CD's such as for the XP series actually contain the Drivers for a lot of different Modems, and that these were installed along with the OS.

          If this is the case, then it would explain why the Compaq Data Fax Modem always got detected/recognized by XP3 Home, but the "new" PCI Soft Data Fax Modem does not: the Installation CD must not have PCI Soft Data Fax Modem Drivers on it???

          Am trying to get my Compaq Data Fax Modem back from the local Tech shop!!!



          Geek-9pm



            Genius
          • Geek After Dark
          • Thanked: 632
            • Gekk9pm bnlog
          • Computer: Specs
          • Experience: Experienced
          • OS: Windows XP
          Re: How Do You Make XP3 Home Detect An Internal Dial-Up Modem?
          « Reply #5 on: March 20, 2012, 12:42:24 AM »
          Look in device manager. You start in control panel, then go to system, hardware  then find device manager.
          Picture below.
          -------------------

          ------------------
          Hardware not installed right will have a yellow flag on nit. Do you find one or more in your system? Also, if any device is not right, it can stop another device from working.

          It would seem that the modem you got is not a true plug and play type. Windows can not get it right until you run the setup program from the maker of the modem.

          Already  the number of mobile-devices does  exceed the number of people in the world.

          Sputnik

            Topic Starter


            Rookie

            • Computer: Specs
            • Experience: Beginner
            • OS: Windows XP
            Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
            « Reply #6 on: March 20, 2012, 12:43:47 AM »
            Wanna add also Raptor, managed to download a copy of "SIW":  WOW!!! Have seen some pretty good diagnostic programs before (even though I could barely understand anything, these progs were applauded by a lot of Geeky people, and they looked impressive!!!) but SIW is absolutely Mind-Blowing!!!  SIW is definitely The King of them all!!! It produced an entire (large) page of data about the PCI Soft Data Fax Modem, while Everest (downloaded Everest too) could only produce it's name and little else, while Speccy (Piriform diagnostic program) cannot even find the Modem at all!!!


            Fed

            • Moderator


            • Sage
            • Thanked: 35
              • Experience: Experienced
              • OS: Windows XP
              Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
              « Reply #7 on: March 20, 2012, 01:08:35 AM »
              You usually get a CD and a small book with a modem, didn't they give it to you?
              Anyway what are the details SIW generated on the modem?

              You may have to remove any modem entries from your device manager and reboot to get windows to put up a "Found new hardware wizard" window or go to "Add hardware" in your Control Panel.

              If it all gets too hard you could just buy a brand new modem for $20? which will come with everything you need to get you going (CD + Book).

              Keep cool it will all fall into place.

              Fed

              • Moderator


              • Sage
              • Thanked: 35
                • Experience: Experienced
                • OS: Windows XP
                Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
                « Reply #8 on: March 20, 2012, 01:20:16 AM »
                Sputnik please see Reply #5 by Geek it was split & merged from your 'other' thread.
                We're all on the same page now I hope.

                Geek-9pm



                  Genius
                • Geek After Dark
                • Thanked: 632
                  • Gekk9pm bnlog
                • Computer: Specs
                • Experience: Experienced
                • OS: Windows XP
                Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
                « Reply #9 on: March 20, 2012, 02:59:52 AM »
                Quote
                SIW NAMED TO PC WORLD'S "101 FABULOUS FREEBIES" LIST 2006
                SIW is a complete, free computer system information tool.
                OS:
                    Win98/98SE/Me/2000/NT/XP/2003/Vista/7
                Updated:
                    July 14, 2010
                http://siw.en.softonic.com/

                It is good. It is FREE!
                Already  the number of mobile-devices does  exceed the number of people in the world.

                Sputnik

                  Topic Starter


                  Rookie

                  • Computer: Specs
                  • Experience: Beginner
                  • OS: Windows XP
                  Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
                  « Reply #10 on: March 22, 2012, 05:58:26 AM »
                  Howdy All:  thanks you guys for your replies, they are very much appreciated. Do not want to waste your time, so better say here that  am teetering right on the verge of buying a much better computer (in the country where I live there is a big "local" online auction website that has heaps of 2nd-hand computers - mostly ex-office junk with crummy Pentium Sempron processors and Integrated Graphics; but occasionally there are powerful Athlon Dual-Core PC's available) but am very wary due to having been hideously "burnt" by the local Tech shop for the PC that I have got (and am writing this on) - they sell second-hand computers which actually are worthless ancient rubbish-tip junk for hundreds of bucks! Mine was more than seven years (as was discovered later) old when they sold it to me for nearly $500.00, and they also for $50.00 added an ancient Hewlett-Packard printer of 1990's vintage and which has never worked!!!  In this country you gotta be extremely careful buying computer gear as there are rip-off merchants everywhere, and even second-hand stuff is almost always outrageously overpriced.

                  But if a better PC can be obtained it will still have to be Dial-Up, because am not able to afford Broadband (which is horrifically expensive and brutally Data-Capped: a huge and fiendishly greedy foreign corporation owns all our Copper and Fibre Networks) and that will most probably mean having to install a Dial-Up Modem card into a PCI slot (there are very few 2nd-hand PC's that have got Dial-Up Modems in them now) - which will be quite a nerve-wracking process. 

                  Will also try and get a Modem that will work with Linux:  have got Linux Ubuntu "Natty Narwhal" 11.04 on an Installation CD and was trying to get it to connect to the Web using an external Serial-Port Modem (a guy on a local Tech Site was "guiding" me, and we spent weeks trying to get the Modem to connect Ubuntu to the Web) but every attempt failed. This was pretty devastating as would love to "go Linux"and Ubuntu 11.04 is absolutely glorious, but yet again another Modem problem is getting in the way.

                  Hey Reb, had to laugh at your wondering if the "Vampires" provided a Driver CD with the PCI Soft Data Fax Modem: them? provide a CD??? Reb, it would be far easier to wrench blood out of a stone!!! They'd demand a hundred-and-fifty bucks for it!!!  And a booklet? Ha Ha Ha Ha!!!

                  Thank you for your Posts Geek: yeah have been using Device Manager a lot!!!  DM easily shows the Modem and Drivers on my "main XP3 deck" (the one that this is being written from - this is the deck that the local Vampires got to "connect" to the Modem) but when another copy of XP3 was installed alongside the "main" one, the Modem was not even listed in the Device Manager Main Menu on the "new" (2nd) XP3 platform. The Modem cannot be found anywhere on it, such as in "Phone & Modems", etc. The "New Connections Wizard" cannot find the Modem.

                  That is the reason why this thread was started on Computer Hope Forum, because I do not know how the local Vampires got XP3 to "see" the Modem, and so if the already partly crippled XP3 (registry cleaning program!!!) completely claps out I will have to send the PC back to the Vampires in order to enable the computer to be able to get online again.

                  Raptor wondered if the Vampires got Drivers for the Modem from the web, but that would be too much like work!!! They almost certainly have got the Driver CD for it.

                  Fed, as you are a Moderator (thank you for the Mind-Blowingly Superb Website - it truly is magnificent, and beautifully designed) am wondering if it would be possible to delete all the "computer printout" stuff that I plastered all over the page up near the top:  it goes on nearly forever!!!  This thread could develop into a useful read for other Newbies who are on Dial-Up, but a Newbie who "entered" this page and saw all that "printout" stuff would probably jump out.  The other night I came across a Tech website where a guy on it kept on putting vast lists of computer specifications into his numerous posts - in fact, his "posts" usually consisted entirely of massive spec printouts!!!  I was absolutely appalled because he reminded me of me!!!

                  Am going to have to post this, have a look at it, and then probably have to write another post to cover stuff that has been missed: am never going to win any medal with "Highly Organized" on it.


                  Sputnik

                    Topic Starter


                    Rookie

                    • Computer: Specs
                    • Experience: Beginner
                    • OS: Windows XP
                    Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
                    « Reply #11 on: March 22, 2012, 06:39:04 AM »
                    Raptor:  here is a website that says (or at least seems to imply) Windows XP Installation CD's have got Drivers for a lot of Dial-Up Modems incorporated into the Operating System:

                    http://modemsite.com/56k/xp.asp


                    Geek:  SIW is Jaw-Droppingly Awesome.  But Geek, am unable to get SIW to "print" anything. Cannot copy anything from it.

                    Thank you Fed for trying to unscramble this thread and the other one - the original one ended up on the page "upside-down" so to speak, so a new thread was created to try and start again.



                    Sputnik

                      Topic Starter


                      Rookie

                      • Computer: Specs
                      • Experience: Beginner
                      • OS: Windows XP
                      Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
                      « Reply #12 on: March 22, 2012, 07:12:03 AM »
                      Hopefully this thread can be developed into a way for Newbies who are stuck with their Microsoft systems, and who can only afford Dial-Up connections, to change to Linux Ubuntu (which is what we all should do!!!).
                      « Last Edit: March 22, 2012, 07:31:42 AM by Sputnik »

                      Sputnik

                        Topic Starter


                        Rookie

                        • Computer: Specs
                        • Experience: Beginner
                        • OS: Windows XP
                        Re: How Do You Make XP3 Home Detect An Internal Dial Up Modem?
                        « Reply #13 on: March 22, 2012, 07:17:21 AM »
                        Geek: your Avatar is exquisitely hilarious!!!