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Author Topic: Same windows updates keep showing up/installing  (Read 8807 times)

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AlwaysScrewed

    Topic Starter


    Intermediate

    Same windows updates keep showing up/installing
    « on: September 12, 2013, 01:47:35 PM »
    If this is the wrong area please move it to the correct area. Thank you.

    Anyway on to my problem...

    The same 3 Windows Updates keeping popping up. These are the three updates that keep popping up:

    Security Update for Microsoft Office 2007 suites (KB2760411)
    Security Update for Microsoft Office 2007 suites (KB2760588)
    Security Update for Microsoft Office Excel 2007 (KB2760583)

    These updates ARE NOT failing. It says "successful" in my update history yet these three updates keep showing up and installing. I have to hide the updates to prevent this from happening.

    I have no idea whatsoever what the problem is here.

    I have Windows Vista.

    If someone could help me out here, I'd really appreciate it.

    Thanks.

    Salmon Trout

    • Guest
    Re: Same windows updates keep showing up/installing
    « Reply #1 on: September 12, 2013, 03:48:56 PM »
    This is a known issue; it happened to me too; I believe the problem is at Microsoft's end. Many users are suffering from the same problem.

    See here

    http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop


    AlwaysScrewed

      Topic Starter


      Intermediate

      Re: Same windows updates keep showing up/installing
      « Reply #2 on: September 12, 2013, 04:21:58 PM »
      This is a known issue; it happened to me too; I believe the problem is at Microsoft's end. Many users are suffering from the same problem.

      See here

      http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop

      Ah. I see. At least I know it's not a problem on my end now. Thanks for informing me.

      Can you post updates on this as they become available? I'd really appreciate it.

      Thanks.

      Salmon Trout

      • Guest
      Re: Same windows updates keep showing up/installing
      « Reply #3 on: September 13, 2013, 04:44:52 PM »
      It affects Windows XP, Vista, 7 and 8.

      See here

      http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/12/september-2013-public-update-update-targeting-for-microsoft-update-wsus-and-sccm.aspx

      (use the links on that page)

      I quote it here...

      Quote
      September 2013 Office Update: Targeting and Repeated Offering
      The Microsoft Office Sustained Engineering Team
      12 Sep 2013 12:53 PM

      Since the shipment of the September 2013 Security Bulletin Release, we have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).

      We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates.

      We have received escalations related to targeting for the following KB's. 

      MICROSOFT SECURITY BULLETIN MS13-072

          Security Update for Word 2003 (KB2817682)
          Security Update for Office 2003 (KB2817474)
          Security Update for Microsoft Office 2007 suites (KB2760411)
          Security Update for Microsoft Office 2007 suites (KB2597973)
          Security Update for Microsoft Office Word 2007 (KB2767773)
          Security Update for Microsoft Word 2010 (KB2760769)
          Security Update for Microsoft Office 2010 (KB2767913)
          Security Update for Word Viewer (KB2817683)
          Security Update for Microsoft Office 2007 suites (KB2760823)

      MICROSOFT SECURITY BULLETIN MS13-073

          Security Update for Excel 2003 (KB2810048)
          Security Update for Microsoft Office Excel 2007 (KB2760583)
          Security Update for Microsoft Excel 2010 (KB2760597)
          Security Update for Microsoft Excel 2013 (KB2768017)
          Security Update for Microsoft Office Excel Viewer 2007 (KB2760590)
          Security Update for Microsoft Office 2007 suites (KB2760588)

      Non-Security Updates:

          Update for Microsoft PowerPoint 2010 (KB2553145)
          Update for Microsoft PowerPoint Viewer 2010 (KB2553351)

      Computer_Commando



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      Re: Same windows updates keep showing up/installing
      « Reply #4 on: September 13, 2013, 05:22:38 PM »
      Been monitoring this, website was updated.

      http://support.microsoft.com/kb/2760411

      Known issues with this update

          Customers may have been repeatedly offered this update even though it was already installed.

          Note This issue is resolved by a detection change released September 13, 2013. This change did not affect the updated files. This change only affects the way that we offer the updates to customers. Customers who have successfully installed the update do not have to take any action.

      AlwaysScrewed

        Topic Starter


        Intermediate

        Re: Same windows updates keep showing up/installing
        « Reply #5 on: September 13, 2013, 09:39:22 PM »
        Strange. I didn't get this issue on my Windows 7 laptop.

        Um... the updates still show up in my "Restore Hidden Updates" because I hid the updates to stop the installation loop from happening.

        What do I do?

        Restore the updates and try installing the updates one last time?

        Computer_Commando



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        Re: Same windows updates keep showing up/installing
        « Reply #6 on: September 14, 2013, 10:26:58 AM »
        ... Customers who have successfully installed the update do not have to take any action.

        AlwaysScrewed

          Topic Starter


          Intermediate

          Re: Same windows updates keep showing up/installing
          « Reply #7 on: September 14, 2013, 03:11:15 PM »
          Er... okay...

          I guess I'll just leave the updates hidden then...

           :-\