Computer shuts-down and restarts while on Internet?

[battleplan]

[removed]

Please do not post malware removal advice unless you are a certified helper as detailed in the sticky thread at the top of the forum.

http://www.computerhope.com/forum/index.php/topic,46313.0.html

Calum.

[az_shyguy]

Obiviously battleplan you are new to the computerhope forums.. I think I will stick with Superdaves advice.

[az_shyguy]

Hello SupwerDave,
I am still waiting on further instructions or advice.  You haven't givin up on me yet have you?

[SuperDave]

No, I'm just a bit baffled by this strange behaviour. When it shuts down is there any warning message?

[az_shyguy]

yea,  I am just as baffled as you are... never seen this before.
No, there is no warning/error message.. the screen just goes black and then a screen saying windows did not shut down successfully etc.. then has the options of starting in safe mode, safe mode with networking, safe mode with command prompt or start windows normally highlighted and will start after so many seconds by itself unless you hit enter.  I think today I will disable all add-on's and see if it still does it.. just a thought? I know all the stuff we have done has improved it a lot from where it was before. 

[SuperDave]

Please look in your device manager to see if there are any yellow icons.

[ohell lol]

Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.

[az_shyguy]

sorry for taking so long to reply... had a family emergency.. I looked in device manager and did not see any yellow icons.. just got back so haven't had time to really see how things are working.  I will try to get on some more and see what is happening. will get back to you.  any other thoughts?  thanks!

[az_shyguy]

Hello Superdave!!

I am back and have folks complaining that computer is still shutting down and re-booting.. I am at a loss here.. I did bring my computer down and hooked it up. now mine shutsdown but gives a warning before I have to manually shutdown.. so I am thinking it might have something to do with the modem for the dishnet. I do not want to do much without your advice or direction.  I am pretty literal on computers, but this has me confused.. I will start a new thread for my computer to make sure all is ok.. Oh and btw if I go to safemode with networking, I have no problems on either computer for shutting down or going to black screen.. any thoughts? Thanks so much for your patience! will start a new thread for my computer just to make sure.. but I am believing it is not our computers.. it is hughesnet or the modem.  Or do you think maybe windows 7 cannot handle the web accelerator. just thoughts going through my head. any thoughts or advice would be helpful?

[SuperDave]

I did bring my computer down and hooked it up. now mine shutsdown but gives a warning before I have to manually shutdown.. so I am thinking it might have something to do with the modem for the dishnet.

I am also baffled. The modem shouldn't have anything to do with both computer shutting down. Are you certain that you have a reliable power supply there?

[az_shyguy]

ok so I have finally had some time to mess around with computers again... Yes Superdave I am sure the power supply is reliable.. I have found that if I boot into safe mode on the computers that everything works fine.. but the minute I boot back to normal windows they shutdown again.  I do not know what to think. I even took mine back home and it works fine on cableone internet service... I have been bringing it up to others I think knowledgeable people, just for input mind you! I still havent done anything as I know you are helping me.. one suggestion was that dishnet or hughes has some kind of accelerator that boosts the signal at first then slows it down and maybe if I shut that off it might help. I do not even know what or where that would be except in the modem or do you think maybe it is the sattelite. I dunno just grasping at straws now?  I just cannot figure why it works ok in safemode with networking but not normal windows.. any Ideas...  like i said I havent done anything to my moms except what you have told me to do.  harvesting is going on right now so havent had much time to work on it.. and I take other suggestions from others lightly... just at a loss right now!   any other suggestions?

[SuperDave]

I even took mine back home and it works fine on cableone internet service

The fact that the computer works well on another ISP means that there's something about your ISP that's causing the problem. You should try contacting them to see if they can help.

[az_shyguy]

Hello Superdave!
sorry it's been so long to reply, haven't been around due to working away from home.. I did get ahold of hughes network before I left and they said that they was still working out bugs in the new satellite that my mom gets her internet from...( was shocked they admitted that!)... guess they have fixed whatever it was, as my mom said that she hasn't had problems like she was with comp shutting down.. has only happened a couple of times since I have been gone.. I am back home for holidays and brought my comp down to moms and I have not had any problems with a shutdown while surfing or searching internet.. so I guess it had something to do with service providers equipment... I suppose you can close this posts now.. things seem to be working fine now.. I would like to thank you so very much for your patience and time that you have given me.. You guy's are the best!

[SuperDave]

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.