Lap Top freezes after starup

[NNEagle]

Whenever I turn on the laptop, it starts up without a problem but freezes after that. I wait for quite a while and then a window opens up asking for a password for Kaspersky which I close as I did not opt for a PW. Then I get a notification saying that my Malwarebytes Real Time protection has been turned off.

Is there a conflict the two? Both have been paid for.

Windows 7ULTIMATE
Service pack 1
DELL
PROCESSOR  i7  2630 QM
32 Bit

Thanks in advance

[NNEagle]

my laptop will not go to any Web page. I am sending this email via my mobile. I try to work with Internet Explorer and Firefox. Both fail to go to any site.

[soybean]

Try using Ping command to test your internet connection.  See https://www.verizon.com/support/residential/internet/fiosinternet/networking/troubleshooting/questionsone/122595.htm for a reference.