How do you determine what sound card you have to get updated drivers

[terascque]

Hey guys new here wondering if you can help or not.  I had to reinstall a copy of windows xp on to a friends computer.  After doing so I did not have any sound.  I keep getting an error message saying cannot play back the audio stream: no audio hardware is available, or the hardware is not responding.  I went into device manager it does not show any device conflicts, nor does it actually show the sound card, just the audio codecs and what not.  This is not my computer but a friends that he got from someone else.  It appears to be custom built.  It's not a Dell or Gateway or anything like that otherwise I would just go to there website.  Any idea if there is some other problem here or do I just need to know what sound card this computer has so I can get the appropriate drivers.  How in the world do i determine what sound card this has?  I cant find anything.  The FCC number on the motherboard was of no help. 

Thanks for the help

[jerryheavyarms]

Hello!
Welcome to CH!

Try this >> Everest

[JJ 3000]

Does this machine have on-board video?
Also If you open the case and get out a magnifying glass you should be able to find the brand and model number somwhere on the motherbaord. Once you have located it, do a Google search on that model and you should be able to find drivers for it.

[Broni]

As jerryheavyarms said...

Download, and install Everest: http://www.majorgeeks.com/download4181.html
Open it, click Computer, then Summary.
In upper menu, go Report>Quick Report-Summary
Save it in text file, and paste it in your next post.
Don't include anything under line Debug - PCI

[terascque]

Ok took a while to get around to this but here it is.  Let me know your thoughts.  Thanks again.



--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

    Version                                           EVEREST v2.20.405
    Homepage                                          http://www.lavalys.com/
    Report Type                                       Quick Report
    Computer                                          MINE-8G9VAMK1O4 (Mine)
    Generator                                         Dave
    Operating System                                  Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
    Date                                              2008-06-19
    Time                                              04:30


--------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
      Operating System                                  Microsoft Windows XP Professional
      OS Service Pack                                   -
      DirectX                                           4.09.00.0904 (DirectX 9.0c)
      Computer Name                                     MINE-8G9VAMK1O4 (Mine)
      User Name                                         Dave

    Motherboard:
      CPU Type                                          AMD Athlon XP, 1384 MHz (13.5 x 103)
      Motherboard Name                                  MSI KT4 Ultra (MS-6590)  (6 PCI, 1 AGP, 3 DIMM, Audio)
      Motherboard Chipset                               VIA VT8377 Apollo KT400
      System Memory                                     512 MB  (PC2700 DDR SDRAM)
      BIOS Type                                         AMI (04/18/03)
      Communication Port                                Communications Port (COM1)
      Communication Port                                Communications Port (COM2)
      Communication Port                                ECP Printer Port (LPT1)

    Display:
      Video Adapter                                     NVIDIA GeForce3  (64 MB)
      3D Accelerator                                    nVIDIA GeForce3
      Monitor                                           GateWay FPD1530  [15" LCD]  (LIC21579253)

    Storage:
      IDE Controller                                    VIA Bus Master IDE Controller
      Floppy Drive                                      Floppy disk drive
      Disk Drive                                        ST380021A  (80 GB, 7200 RPM, Ultra-ATA/100)
      Disk Drive                                        OEI-USB2 CompactFlash USB Device
      Disk Drive                                        OEI-USB2 SM/MS/SD USB Device
      Disk Drive                                        ST340014A  (40 GB, 7200 RPM, Ultra-ATA/100)
      Optical Drive                                     LITE-ON COMBO LTC-48161H  (DVD:16x, CD:48x/24x/48x DVD-ROM/CD-RW)
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         76308 MB (61563 MB free)
      D: (NTFS)                                         38138 MB (6684 MB free)
      Total Size                                        111.8 GB (66.6 GB free)

    Input:
      Keyboard                                          Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
      Mouse                                             PS/2 Compatible Mouse

    Network:
      Network Adapter                                   D-Link DFE-530TX+ PCI Fast Ethernet Adapter (rev.F)  (64.90.77.102)
      Modem                                             U.S. Robotics 56K Fax Win

    Peripherals:
      USB1 Controller                                   ULi/ALi M5237 USB Open Host Controller
      USB1 Controller                                   ULi/ALi M5237 USB Open Host Controller
      USB1 Controller                                   ULi/ALi M5237 USB Open Host Controller
      USB2 Controller                                   ULi/ALi M5273 USB 2.0 Host Controller
      USB Device                                        USB Mass Storage Device

[jerryheavyarms]

Hello!

Correct me if Im wrong, but i think Evest didn't detect the PC's audio. If I may ask, does your friend have

the motherboard installer?

[patio]

After a re-install ALL drivers are erased...start by re-installing the MBoard drivers.
They should be on a CD labeled Driver CD that shipped with the machine...
This should be done FIRST.

[Broni]

I hope, you have that CD, because VT8377 Apollo KT400 chipset is not even listed at VIA site. Further search may be needed.

[terascque]

Ya thats the problem.  In my op device manager was not detecting any sound card nor did everst.  Now when I installed windows, not all the drivers were installed from the windows cd.  If I recall correctly there was a audio driver, but dont quote me on that, that needed to have the driver installed.  After updating using the, automatically search for this driver option, it disapeared from my system.   I believe it loaded a sigma tel audio driver from the windows built in drivers.  I think what happened is that my computer recognized the wrong driver being needed.  The system installed that driver and so now windows thinks there is no longer a device conflict, but it is not showing me that driver in the device manager so I can uninstall it and find the correct one.  That being the case how can I uninstall the driver that windows choose for me and find out where I can get the correct drivers. 

Hopefully a little more info helps.  He does not have the motherboard drivers.  The only thing he got was the tower.   

[Broni]

Are there any yellow "?", or "!" marks in Device Manager, possibly under "Other devices"?

[Broni]

This is confusing...
I found Apollo KT400 chipset on VIA site: http://www.via.com.tw/en/products/chipsets/k7-series/kt400/index.jsp, but it reports South Bridge as VT8235, not VT8377.
Maybe, you can sort something out from here: http://www.computing.net/answers/hardware/amd-xp-24-down-to-833mhz/45985.html, response #3.

[calmmarian]

Hey ALL,

I know this is an OLD post but I'm having the SIMILAR issue.

I actually uninstalled my sound driver unknowingly but when my computer starts up it says "unknown hardware" and can't find a driver to use.

I'm including my EVEREST Report
THANKS FOR ANY HELP!!


--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

    Version                                           EVEREST v2.20.405
    Homepage                                          http://www.lavalys.com/
    Report Type                                       Report Wizard
    Computer                                          TOMMY-423A75433 (Tommy)
    Generator                                         Marian
    Operating System                                  Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
    Date                                              2010-08-26
    Time                                              05:22


--------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
      Operating System                                  Microsoft Windows XP Professional
      OS Service Pack                                   Service Pack 3
      DirectX                                           4.09.00.0904 (DirectX 9.0c)
      Computer Name                                     TOMMY-423A75433 (Tommy)
      User Name                                         Marian

    Motherboard:
      CPU Type                                          Intel Celeron, 2400 MHz (24 x 100)
      Motherboard Name                                  Dell OptiPlex GX270
      Motherboard Chipset                               Intel Springdale-G i865G
      System Memory                                     1024 MB  (PC3200 DDR SDRAM)
      BIOS Type                                         Phoenix (05/17/04)
      Communication Port                                Communications Port (COM1)
      Communication Port                                ECP Printer Port (LPT1)

    Display:
      Video Adapter                                     Intel(R) 82865G Graphics Controller  (96 MB)
      3D Accelerator                                    Intel Extreme Graphics 2
      Monitor                                           Hitachi CM801  [21" CRT]

    Multimedia:
      Audio Adapter                                     Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

    Storage:
      IDE Controller                                    Intel(R) 82801EB Ultra ATA Storage Controllers - 24D1
      IDE Controller                                    Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB
      Floppy Drive                                      Floppy disk drive
      Disk Drive                                        ST340014A  (40 GB, 7200 RPM, Ultra-ATA/100)
      Optical Drive                                     Lite-On LTN486S 48x Max  (48x CD-ROM)
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         38138 MB (27836 MB free)

    Input:
      Keyboard                                          Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
      Mouse                                             HID-compliant mouse

    Network:
      Network Adapter                                   Intel(R) PRO/1000 MT Network Connection  (75.143.254.143)

    Peripherals:
      Printer                                           EPSON Stylus CX4800 Series
      Printer                                           Microsoft XPS Document Writer
      USB1 Controller                                   Intel 82801EB ICH5 - USB Controller [A-2/A-3]
      USB1 Controller                                   Intel 82801EB ICH5 - USB Controller [A-2/A-3]
      USB1 Controller                                   Intel 82801EB ICH5 - USB Controller [A-2/A-3]
      USB1 Controller                                   Intel 82801EB ICH5 - USB Controller [A-2/A-3]
      USB2 Controller                                   Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
      USB Device                                        Logitech Mic (QuickCam E3500)
      USB Device                                        Logitech QuickCam E3500
      USB Device                                        Logitech USB Camera (QuickCam E3500)
      USB Device                                        USB Human Interface Device

[truenorth]

calmmarian, First a warm welcome to the CH forums. It is considered very bad form to piggyback on another's post. If you wish to have members assist you with YOUR issue then please create your own post. If you do that now i feel very confident people will come forth to assist you. Just make a new subject explain what your problem is and also include your Everest scan and help will come. truenorth