pc restarts immediately when I shutdown windows xp

[colesmoke]

Hi Everybody,

Currently I am using Windows XP, when I am trying to shutdown my PC immediately restarts after that I have changed the settings as mentioned in the screen shot. Now when I am trying to shutdown my pc it showing below error message
"Stop : c000021a {Fatal System Error}
The Windows logon Process system process terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
The System has been shutdown."

For the above error what I need to do? Is there any solution for this? or I need to reinstall OS?

Kindly advice me and do the needful.

Thanks in advance.

Satyam.

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[Allan]

http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

[dahlarbear]

1.  Memory Dump.  Recommend you change setting from "Complete memory dump" to either "Kernel memory dump" or "Small memory dump (64 KB)".  Both of the later settings should produce a "minidump" which is more manageable (smaller in size).

Look for "C:\Windows\Minidump" subdirectory containing files with names of format "MiniMMDDYY-nn.dmp" (e.g. Mini020610-01.dmp).  Also look for "C:\Windows\MEMORY.DMP" (kernel dump).

2.  BlueScreenView.  This utility from NirSoft may be used to extract relevant information from a Windows "minidump" file.

(Most of the following procedures were "stolen" from Broni.)
     a.  Download BlueScreenView (in Zip file).
     b.  Extract the executable from the zip file.
     c.  Double-click BlueScreenView.exe to run the program.
     d.  When scanning is done, go Edi>Select All.
     e.  Go File>Save Selected Items, and save the report as BSOD.txt.
     f.  Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[patio]

(Most of the following procedures were "stolen" from Broni.)

Borrowed....
He's a pretty generous guy....

[dahlarbear]

Borrowed....
He's a pretty generous guy....

Counting on it...

[the_mad_joker]

Was There Any Error Message On Screen 

Such As Any "DONT SEND ERROR" Or Something Like That.

[Allan]

Was There Any Error Message On Screen 

Such As Any "DONT SEND ERROR" Or Something Like That.

[patio]

      

[dahlarbear]

Was There Any Error Message On Screen 

Such As Any "DONT SEND ERROR" Or Something Like That.

I think they're referring to the dialog where you're asked if you wish to report the error to Microsoft.  If either a small or kernel memory dump was completed, a "Yes" answer to that dialog will send it to Microsoft's Hang and Crash Dump Analysis warehouse.

[Allan]

I think they're referring to the dialog where you're asked if you wish to report the error to Microsoft.  If either a small or kernel memory dump was completed, a "Yes" answer to that dialog will send it to Microsoft's Hang and Crash Dump Analysis warehouse.

We know what he meant. It's simply that the question is completely irrelevant.

[colesmoke]

Dear Dahlarbear,

Thank you very much for your reply.

I have done the same as you instructed and but there no dump file generated after restarting my PC (5 times I have restarted).

Kindly advise what to do?

Thanks & Regards,
Satyam.

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