Hi ,
I have just got my computer back from repair (Hard Drive was wiped & XP re-installed)
This is my problem >
Computer was returned with a Free Trial Anti Virus (Norman) installed , I don’t want it & I cannot remove it (access is denied), this is preventing me from installing my own choice of Security program.
Having no success removing it , I next clicked the link to Register the Trial thinking I could then uninstall it - the page does not exist.
After searching web pages for help, I tried the following solution >
Click on Start, Search, All Files and Folders Type the name of the undeletable file in the box shown Make sure the Look In box shows the correct drive letter Click Search and let the computer find the file Once the file is located, right-click on it and choose properties, make a note of the file location. Usually this is something similar to
c:\windows\system32\undeleteablefilesname.exe
Close the search box Click on Start, Run, and type CMD and Press Enter to open a Command Prompt window Leave the Command Prompt window open, but proceed to close all other open programs Click on Start, Run and type TASKMGR.EXE and press Enter to start Task Manager Click on the Processes tab, click on the process named Explorer.exe and click on End Process. Minimize Task Manager but leave it open Go back to the Command Prompt window and change to the directory where the file is located. To do this, use the CD command. You can follow the example below.
Example: to change to the Windows\System32 directory you would enter the following command and Press Enter
cd \windows\system32
Now use the DEL command to delete the offending file. Type DEL <filename> where <filename> is the file you wish to delete.
Example: del undeletable.exe
Use ALT-TAB to go back to Task Manager In Task Manager, click File, New Task and enter EXPLORER.EXE to restart the Windows shell. Close Task Manager
When I performed a search > All Files & Folders including Hidden Files … no results were found, I repeated the search & got the same result , yet the program is clearly listed as currently installed & also on my C:/ drive in Windows Explorer.
I have searched this Forum & found several results for Access Denied , unfortunately I'm a novice & cannot understand the information given.
Can some one please tell me how to fix this.
Thanks in advance
