antivirus soft virus...

[21momiji12]

I have the antivirus soft virus. where it prompts you to buy the software to get rid of various viruses that it says it found on my laptop. i was unable to do anything with my laptop (because it kept saying that everything i tried to run was infected) until i changed my startup programs. then i was able to follow the directions in "Read this before requesting malware removal help" post. now i am posting the logs.

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[Dr Jay]

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

[21momiji12]

here's the combofix log

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[Dr Jay]

Please download Stealth MBR Rootkit Detector by GMER from GMER.net, and save to your Desktop.

• Double-click mbr.exe to start the program.
  
• When done scanning, it will save a log on the Desktop called mbr.log.
  
• Please post the contents of that log in your next reply.

[21momiji12]

mbr log

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[Dr Jay]

Please download Profiles by noahdfear.

• Save it to your desktop.
• Double-click profiles.exe and post its log when you reply

===

• Download Win32kDiag from any of the following locations and save it to your Desktop.
  
  • Download Win32kDiag (Win32kDiag.exe) - #1
    
  • Download Win32kDiag (Win32kDiag.exe) - #2
    
  • Download Win32kDiag (Win32kDiag.exe) - #3
    
• Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  
• When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  
• Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
  

[Dr Jay]

Due to lack of feedback, this topic is now closed. If you need the topic re-opened, PM a moderator and they shall unlock it.

=>CLOSED