Like I explained, because the Windows Media Encoder Series 9 - Windows Media Runtime files were trying to download - and not getting anywhere re: stuck in a loop, I was unable to do anything else!
I tried to download the HJack, but the response was that it could not do so, because another program was downloading i.e. Windows Media Runtime files!
I tried to restart my pc, no go, the download was stuck there, and nothing would move.
Like really stuck in a loop!
So, what I did, was a System Restore. Did not have any choice because of the download was going nowhere (and that is a Microsoft download!).
I set the System Restore to yesterday, and hoped for the best. The pc did shut down finally, and did its thing, only to come back and tell me that it had been unable to restore to the point I had set...and was back to the same point re: today....BUT...the good thing is that the download is now GONE!!!
In other words, it is not trying to download anymore!!!! And the download screen is gone.
Now, I will go ahead and remove the darn program and hope all is well!
Christiane