dbghelp file problems..... suspect virus.

[McB]

Hi all,

Recently my WMP11 started throwing an error upon start-up: Not installed properly - reinstalling may fix the problem

Tried to reinstall from MS, but halsway through process got another error: dbghelp.dll not found - reinstalling program may fix issue (which it doesn't)

did some checking and I think the .dll file in the system32 folder is wankered - can't replace / delete it with the dbghelp.dll from dllcache section (which apperas to be normal) as it gives the error: data error (cyclic redundancy)

also, right clicking the .dll file in system32 takes aaaaaaagggggeeesss to open and does not display the same properties info as the file in dllcache (much less - only one general tab)

have run malwarebytes - says all clear
have run hijack this, but I wouldn't know what to look for

guys on the chat page said try here.... so.... any thoughts?

Cheers,
McB

[Dr Jay]

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

[McB]

Thanks DragonMaster,

Will run combofix as instructed and post the log here (correct, yes?)

McB

[McB]

DragonMaster Jay,

Combofix would not run on my machine. It seemed to get caught in a error loop whereby the message was something along the lines of: Windows can not access the specified path, drive or file.

Any suggestions?

[Dr Jay]

RKill by Grinler
Link #1
Link #2
Link #3

• Download Link #1.
  
• Save it to your Desktop.
  
• Double click the RKill desktop icon.
  If you are using Vista please right click and run as Admin!
  
• A black screen will briefly flash indicating a successful run.
• If this does not occur please delete that application and download Link #2.
  
• Continue process until the tool runs.
• If the tool does not run from any of the links tell me about it.

This only kills the active infection, the actual infection will not be gone.

Then, try ComboFix again, please.

[McB]

Hi DragonMaster,

sorry for the length between posts, but none of the apps in thelinks worked. I double clicked, but nothing happened.

what now?

[Dr Jay]

Did ComboFix run?