Hello
SteveT and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
Download
Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.
Do not confuse
Windows Messenger with
MSN Messenger because they are not the same.
Windows Messenger is a frequent cause of popups.
Unzip the file on the desktop. Open the
MessengerDisable.exe and choose the bottom box -
Uninstall Windows Messenger and click
Apply.Exit out of
MessengerDisable then delete the two files that were put on the desktop.
=============================================
Open
HijackThis and select
Open the Misc Tools section. Select
open process manager. select
C:\2020v8\mswin\60\scbar.exe and click on
kill process.
Close
HJT.
================================
Download
OTM by OldTimer to your desktop.
Note: If you are running on
Vista, right-click on
OTM.exe and choose
Run As Administrator.* Save it to your Desktop.
* Double-click
OTM.exe to run it.
* Copy the lines in the codebox below to the clipboard by highlighting
ALL of them and pressing
CTRL + C (or, after highlighting, right-click and choose
Copy)
:Processes
explorer.exe
:services
:reg
:files
C:\2020v8\mswin\60\scbar.exe
:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
* Return to
OTM, right click in the
"Paste Instructions for Items to be Moved" window (
under the yellow bar) and choose
Paste.* Click the red
Moveit! button.
* Copy everything in the
Results window (
under the green bar) to the clipboard by highlighting
ALL of them and pressing
CTRL + C (or, after highlighting, right-click and choose
copy), and paste it in your next reply.
Close
OTMNote: If a file or folder cannot be moved immediately you may be asked to reboot your computer in order to finish the move process. If asked to reboot, choose
Yes. If not,
reboot anyway.
=============================================
Open
HijackThis and select
Do a system scan onlyPlace a check mark next to the following entries: (if there)
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe (Description: Intel hotkey applet. Unnecessary. Removing this will free up a small amount of system resources.)O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe (Description: HP software update checker and wizard launcher.)O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe (Description: HP software update checker and wizard launcher.)O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] \"C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe\" (Description: Adobe reader startup - unnecessarily uses system resources.)O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit (Description: Nvidia system tray applet. Not necessary. Removing this entry will free up a small amount of system resources.)O4 - HKLM\..\Run: [SunJavaUpdateSched] \"C:\Program Files\Common Files\Java\Java Update\jusched.exe\" (Description: Sun Java update scheduler. Checks for updates. Not necessary. Removing this entry will free up a small amount of system resources.)O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
Important: Close all open windows except for
HijackThis and then click
Fix checked.Once completed, exit
HijackThis.======================================
Download
ComboFix by sUBs from one of the below links. Be sure to save it to the
Desktop.link # 1link #2Close any open web browsers (Firefox, Internet Explorer, etc) before starting
ComboFix.Temporarily disable your anti-virus, and any anti-spyware real-time protection before performing a scan. Click
this link to see a list of security programs that should be disabled and how to disable them.
Vista users Right-click
combofix.exe and select
Run as Administrator and follow the prompts. (you will receive a UAC prompt, please allow it)
Double-click
combofix.exe and follow the prompts.
When finished,
ComboFix will produce a log for you.
Post the
ComboFix log and a new
HijackThis log in your next reply.
NOTE: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.Remember to re-enable your
anti-virus and
anti-spyware protection when
ComboFix is complete.
If you have problems with ComboFix usage, see
How to use ComboFix