I'm going to format his HDD and reinstall for him in a couple weeks. I went to sift through his computer yesterday to see what I could do to speed it up. Since he got the computer in 2005 he has not reinstalled and there's just too much crap to sift through at this point, aside from the fact that he's had many viruses that I've removed.
Is there a way to copy the recovery partition on a dell system to an external disc, in case the hard drive fails and your unable to obtain a replacement disc?