I am running Win XP. I opened my computer this afternoon and the screen was full of malware saying my computer was infected and buy thier removal tool. I could not open any programs or even use the keyboard. I restarted in safe mode and did a system restore for 2 days ago and everything looks OK except the keyboard wont work. It will work when I go to CMOS but once windows loads it wont work. The lights come on but none of the keys will work. Some of the hot buttons work. I have uninstalled through the device manager and keyboard in control panel and restarted. There is a screen that says that computer has detected new hardware and so I want to install, I click yes reboot and it is still x'ed out with a yellow exclamation point in device manager and won't work. I did troubleshoot and get this.
"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. ( Code 38)"
Can anyone please help, I have done the uninstall and reboot ten times and same result. Thanks for any and all advice.